Business Critical Services – Remote Product Specialist
The Symantec Business Critical Services Remote Product Specialist offering includes an assigned, advanced-level product expert to personalize your support experience. In addition to priority call queuing, you’ll have access to the product expert who will understand your products and has a deep understanding of your unique IT environment. In the event of an unplanned outage, this hands-on knowledge helps your environment get back online as quickly as possible.
- Direct access to an assigned engineer with deep product expertise and personalized knowledge of your IT environment
- Priority call queuing and expedited access to our advanced line support engineers
- Access to the Business Critical Services premium website
- Rapid-issue diagnosis and problem resolution
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Hear details about how Symantec is expanding product training.