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Business Critical Services

Symantec Business Critical Services is a portfolio of fully customizable services designed to keep your IT infrastructure up and running at all times, and ensure you maximize your return on your technology investments.
Symantec Business Critical Services
Business Critical Services (2:53)
An overview of the different value added services available from Symantec Business Critical Services.

Business Critical Services Offerings

Symantec Business Critical Service includes a portfolio of complementary offerings that can be combined to best meet your unique IT needs.

Business Critical Services: Advanced Access

Advanced Access offers 24x7 direct access to advanced-level support engineers providing the highest level technical expertise to ensure rapid response to your business critical issues.

Business Critical Services: Remote Product Specialist

Augment your IT team with direct access to a designated engineer with deep product expertise and personalized knowledge of your IT environment.

Business Critical Services: Premier

Our highest level of services for enterprises that require secure uninterrupted access to their data and applications. Premier provides direct access to an entire team of support professionals who are responsible for managing and delivering an unparalleled support experience.

Business Critical Services: Business Critical Engineers

Business Critical Engineers are available to deliver a portfolio of proactive/reactive technical services either at a customer site or remotely. The services are rendered in exchange for “Premier Points”. This allows customers to expand and customize their support experience.


Symantec Business Critical Services Overview

This data sheet describes all of our Business Critical Services offerings.

Brochure: Symantec Business Critical Services for the Enterprise

Stabilizing your infrastructure. Optimizing your IT operations. Rapid response when you need it. That’s more than just support—that’s Business Critical Services.

Customer Success

Explore what our customers have to say about Symantec Business Critical Services.

012 Smile.Communications

Messaging security, email archiving, high availability, storage management, server consolidation, and energy savings.

888 Holdings

Symantec NetBackup ensures millions of online gaming customers can participate in blackjack, roulette, or craps whenever they want. The dice add up with Symantec Enterprise Vault too, which provides cost-effective, secure archiving for 600 Exchange clients.

Abu Dhabi Commercial Bank

Mitigating Against Security Risks and Ensuring IT Compliance―All at Reduced Cost


Backing Up Over 9 Petabytes a Month with Symantec Solutions



Symantec Business Critical Services for the Enterprise

Customer Success

Lotus Renault GP

Watch how Business Critical Services delivers maximum,value at Lotus Renault GP team

Barnabas Health

Watch how Business Critical Services adds value at Barnabas health

Emerson Electric

Watch how Symantec Business Critical Services ensures 99% uptime for Emerson Electric