For instructor-led courses delivered through a Symantec Authorized Training Partner (ATP), visit the ATP’s website
for their reschedule and cancellation policy.
For Symantec course enrollments made before April 1, 2014, see the details below:
In order to reschedule your course, or cancel your course and receive a full refund, changes to your order must be received in writing and sent to firstname.lastname@example.org
at least 10 business days prior to the course start date for Instructor-Led and Virtual Academy courses. Any cancellations made after the 10 business day window will be charged at 100% of course price.
Symantec will not honor refund requests after 12 months from date of order.
Symantec reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances. Symantec will notify you via email at least 10 business days prior to the course start date. Once notified you may reschedule or receive a full credit. Symantec shall not be liable for non-refundable travel arrangements if a course is rescheduled/cancelled.
There are no cancellations or refunds when Instructor-Led and Virtual Academy courses are purchased as a part of a training bundle.