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Symantec ServiceDesk
| Symantec ServiceDesk 7.1 is a powerful Information Technology Infrastructure Library (ITIL) based incident, problem, change, and knowledge management tool that improves availability and service levels while reducing costs. Based on best-practice processes, ServiceDesk is a help desk software solution designed for fast implementation, full integration, customization and optimization of IT processes to deliver a new level of predictability. | Purchasing Data Sheet (PDF) |
Key Features
- Delivers ITIL and best-practice processes for incident, problem and change management
- Highly configurable help desk software with easy-to-use tools that adapt processes to organizational needs
- Includes self-service capabilities to speed service and drive down costs
- Easy to use with out-of-box integration with other Symantec solutions
Key Benefits
- Provides a single point of contact and facilitates rapid restoration of normal operational service levels
- Reduce IT costs
- Manage change with confidence with a help desk software solution that drives predictable and repeatable day-to-day operations
- Make smarter, faster decisions based on real-time, data-driven conclusions
- Drive innovation by automating common IT processes and adopting new technologies without adding new tools, people or methodologies
