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Symantec ServiceDesk

ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes. ServiceDesk offers rapid install and configuration through a wizard-driven user interface and integrates directly with IT Management Suite to reduce service interruptions, accelerate service restorations, correct systemic issues and reduce downtime – saving valuable IT resources and expenses.

What are Agents, Options and Add-ons

Add-ons are additional products that work with the original product.


Altiris Asset Management Suite

Altiris Asset Management Suite helps organizations eliminate unnecessary costs, proactively manage vendor contracts, and align resources to ensure IT investments are optimized.

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Symantec Mobile Management

Symantec Mobile Management provides policy based application deployment, device control and security policy management for Android, Apple iOS, Blackberry and Windows Mobile/CE devices.

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Client Management Suite

Automates time-consuming and redundant tasks to reduce the effort and costs associated with deploying, managing, securing, and troubleshooting client systems so organizations can gain control of their IT environments.

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Endpoint Protection

Symantec AntiVirus with advanced threat prevention to deliver unmatched defense against malware for computing assets. It seamlessly integrates essential security technologies in a single agent and management console, increasing protection and helping lower total cost of ownership.

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Symantec Security Information Manager

Symantec Security Information Manager is a comprehensive SIEM solution, offering enterprise wide log collection, management and retention, enabling organizations to centralize and analyze large amounts of diverse log data.

Server Management Suite

Provides IT administrators with a comprehensive solution for managing physical and virtual servers. The suite provides solutions to provision, control, automate, and measure servers from a central console. With these tools you gain control of your servers, reduce service interruptions, and increase uptime.

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Symantec Technology Partners

Symantec’s open framework allows hardware manufacturers and ISVs to develop products that fully integrate with Client Management Suite. These technology partnerships offer solutions in the area of Green IT, Desktop Lockdown and End-user Self-service.

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