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Symantec ServiceDesk

ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes. ServiceDesk offers rapid install and configuration through a wizard-driven user interface and integrates directly with IT Management Suite to reduce service interruptions, accelerate service restorations, correct systemic issues and reduce downtime – saving valuable IT resources and expenses.

Key Features

  • Consistent, quick and easy to learn intuitive management interface
  • Easy configuration enables ServiceDesk to be tailored and customized to customer’s and organizational needs
  • Self-service and process automation allows for faster ticket closure with less staff intervention, greater end-user satisfaction and reduced costs
  • Easy-to-use with out-of-box integration with other Symantec solutions (eg. IT Management Suite)

Key Benefits

  • Reduce IT costs and human errors
  • Streamlines IT and business processes and procedures
  • Provides a single point of contact to identify and resolve end user incident and systemic problems and essential management changes
  • Reduces service interruptions, accelerates service restorations, corrects systemic issues and reduces downtime
  • Make better informed, time-sensitive decisions based on real-time, data-driven conclusions
  • Drive innovation by automating common IT processes and adopting new technologies without adding new tools, staff or methodologies

CONTACT US

  • 1-888-252-5551