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Definition
Troubleshooting and remediating problems through secure access and remote management of your computers and without disrupting end-users.
Challenges
- Managing remote offices with high on-site IT support costs
- Complex network and security making it difficult to remote manage off-site PCs or to get through firewall and other infrastructure elements
- Inability to fix problems or train end-users remotely without centralized IT or service desk functions
Symantec Solution: Endpoint Management
Reduces IT costs and complexities while improving efficiencies with comprehensive, integrated client and server management.
- Reduce the costs and time associated with troubleshooting and remediating client system remotely
- Eliminate IT technician travel times with flexible remote management options
- Train end-users on critical functions from anywhere in the world
