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Definition
Align the delivery of IT services to end users with needs of the organization by shifting the focus from evaluating each individual component to the delivery of end-to-end services
Challenges
- Tracking resources better under constant pressure to align with budget
- Ensuring software license compliance and optimizing software investments
- Reducing cost of maintaining current help desk and asset management systems by moving toward shared automation
- Reducing cost of maintaining current help desk and asset management systems by moving towards shared automation.
Symantec Solution: IT Service Management
Manage the entire asset lifecycle actively and align service resources with ITIL to optimize your IT investments.
- Discover, manage, and support IT assets throughout their lifecycles
- Align service and asset management resources to industry standards
- Improve employee productivity and reduce operational expenses
- Make IT staff more productive and strategic by automating processes
