Norton 2010 Products

• Error: "3039,1" after you install
• Message: "Activation not complete: No response received from the Symantec server"
• Error: "Unable to open this Norton product..." 8504,104
• I cannot connect to the Internet even if I disable Norton
• Virus Definitions download but date does not change after I click Fix Now
• Norton program installation appears complete, but you cannot start the program
• I do not see my issue listed here

Norton 2009 Products

• Error: "Symantec Service Framework has encountered a problem and needs to close..."
• Error: "Unable to open this Norton product..." (8504,4)
• At Risk: "Norton Product Currently Disabled" is displayed
• Definition Updates download but date does not change after you click Fix Now
• I cannot connect to the Internet even if I disable Norton Internet Security
• I do not see my issue listed here

Norton Online Backup

• Getting started with Norton Online Backup
• Add or remove a computer from Norton Online Backup account
• Download the files from Norton 360 Online Backup using your Norton Online Backup account
• Restore your files from Norton Online Backup
• Reinstall Norton Online Backup
• I do not see my issue listed here

Norton 360

• Error: "Symantec Service Framework has encountered a problem and needs to close..."
• Error: "Unable to open this Norton product..." (8504,4)
• Error: "Setup has detected that a previous install or uninstall has been completed but requires a restart..."
• I cannot connect to the Internet even if I disable Norton
• Error: "3039,1" after you install Norton 360 Version 3.0
• Error: "Another version of a Norton or Symantec product has been detected on this computer..."
• I have a Red X displayed on my Norton 360 3.0
• I do not see my issue listed here

Subscriptions and Activation

• Subscription appears to have expired early
• How to renew your subscription services
• How to enter a renewal code or subscription key
• How to recover your product key
• Problems with subscriptions not listed
• Problems with product activation not listed

LiveUpdate Errors

• Error: "Unable to connect to the Norton LiveUpdate server. Please check your Internet connection" (8921,229)
• Error: "LU1825: . . ." when you run LiveUpdate
• Error: "LU1821: This update failed . . . "
• Error: "LU1845: . . . " when you run LiveUpdate
• LiveUpdate fails to install updates

How to...

• Create a Norton Account from your 2009 product
• Scheduling a full system scan with Norton AntiVirus 2009
• Setting up Identity Safe for the first time (2009)
• Scan your computer for risks using a Norton 2009 program
• Run LiveUpdate
• Update virus definition files manually

Useful Links

• Norton Account Information for 2008 products
• Norton Removal Tool
• Download or Run Support Tools
• Virus Removal Tools
• Symantec Security Check
• Top Technical Issues

HP Support

• HP Support

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