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Frequently Asked Questions

Frequently Asked Questions
Click on a category below to see answers for related topics.
  • Training Enrolllment
    • How do I enroll for Symantec Education courses?
      1. Free Online Training – Register for Symantec eLibrary.

      2. Instructor-Led Training – Browse and register for courses through Symantec Authorized Training Partners.

      3. If you are a Business Critical Services customer, you are eligible for Symantec delivered Instructor Led Training. Please contact Symantec Education for information on available classes and registration processes.

      4. If you are not a Business Critical Services customer, but you have already purchased and not yet consumed Symantec training, in the form of Training Credits or other Instructor Led Training purchase, you are eligible for Symantec delivered Instructor Led Training. Please contact Symantec Education for information on available classes and registration processes.
  • Rescheduling or Canceling a Registration
    • How can I cancel or reschedule a course?
      For instructor-led courses delivered through a Symantec Authorized Training Partner (ATP), visit the ATP’s website for their reschedule and cancellation policy.

      For Symantec course enrollments made before April 1, 2014, see the details below:
      In order to reschedule your course, or cancel your course and receive a full refund, changes to your order must be received in writing and sent to Symantec Education at least 10 business days prior to the course start date for Instructor-Led and Virtual Academy courses. Any cancellations made after the 10 business day window will be charged at 100% of course price.

      Symantec will not honor refund requests after 12 months from date of order.

      Symantec reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances. Symantec will notify you via email at least 10 business days prior to the course start date. Once notified you may reschedule or receive a full credit. Symantec shall not be liable for non-refundable travel arrangements if a course is rescheduled/cancelled.

      There are no cancellations or refunds when Instructor-Led and Virtual Academy courses are purchased as a part of a training bundle.

  • Getting Ready for Instructor-Led Training
  • Customer Onsite Training
  • Symantec eLibrary and Tech Center Training (Free eLearning)
    • How long is my eLibrary or Tech Center Subscription?
      Your free subscription to any eLibrary or Tech Center training does not expire and you have unrestricted access to all on-demand modules. View each module as many times as you'd like.
    • Is the content updated?
      Yes. On-demand modules are frequently added, keeping the content relevant and timely. New modules are featured in the "New Content Added" section at the top of the eLibrary page.
    • What are the technical requirements for viewing eLibrary or Tech Center modules?
      System Requirements:
      Windows (2000, XP)
      Macintosh (OS X 10.2, 10.3)
      Linux
      Macromedia Flash Player 6.0.79 or higher

      Browser Requirements:
      Javascript must be enabled and pop-up blockers must be disabled in your browser and any integrated toolbars, such as the Yahoo! or Google toolbars. To temporarily disable most blockers hold the Ctrl key while clicking the launch link. See browser settings instructions below.

      • Internet Explorer
        1. Disable pop-up blockers:
        • On your browser menu select Tools > Popup Blocker > Turn Off Pop-Up Blocker
        • Ensure these websites are allowed to use cookies: On your browser menu select Tools > Internet Options > Privacy tab > Sites > check that the Managed sites list includes *.symantec.com. If this is not listed type *.symantec.com into the Address of website field and hit Allow.
        2. Enable JavaScript:
        • On your browser menu select Tools > Internet Options > Security tab > Custom level
        • When the Security Settings - Internet Zone dialog window opens, look for the Scripting section. Within the Active Scripting item select Enable. When the Warning! window pops out asking "Are you sure you want to change the settings for this zone?" select Yes then click OK
        • Click on the Refresh button of the web browser to refresh the page.

      • Firefox
        1. Disable pop-up blockers:
        • On your browser menu select Tools > Options > Content > uncheck the box for Block Pop-Up windows.
        • Within the Content window, click the Exceptions button and check that the "Sites" list includes *.symantec.com. If this is not listed type *.symantec.com into the Address of website field and hit the Allow button.
        2. Enable JavaScript:
        • Install the IE Tab V2 (Enhanced IE Tab) 4.12.22.2 Add-on in Firefox. This allows you to emulate IE to display web pages in a tab within Firefox.
        • After installing the IE Tab V2 Add-on a rendering engine icon will be displayed within your browser’s address bar. Left-click on the icon to change the rendering engine of the page to IE. Note: This works on Windows but not Macs.
        • Click on the "Refresh" button of the web browser to refresh the page.

      • Chrome
        1. Disable pop-up blockers:
        • On your browser menu click the Customize and control Google Chrome icon > Settings > Under the Privacy section click on Content Settings
        • Scroll down to Pop-Ups and select Allow all sites to show pop-ups
        • Then click on Manage Exceptions and check that the Hostname Pattern list includes *.symantec.com. If this is not listed type *.symantec.com into the field > select Allow > hit Done.
        2. Enable JavaScript:
        • On your browser menu click the Customize and control Google Chrome icon > Settings > Show advanced settings
        • Under the Privacy section click on Content settings
        • When the dialog window opens, look for the JavaScript section and select Allow all sites to run JavaScript (recommended) > click Done > close the Settings tab.
        • Click on the "Reload this page" button of the web browser to refresh the page.

      • Safari
        1. Disable pop-up blockers:
        • On your browser menu click Safari > Preferences > Security
        • Uncheck the Block pop-up windows option > close the Preferences window.
        2. Enable JavaScript:
        • On your browser menu click Safari > Preferences > Security
        • Check the Enable JavaScript option & close the Preferences window
        • Click on the "Reload this page" button of the web browser to refresh the page.

      • Test your access to the eLibrary/Tech Center modules.

        If you are still unable to view the eLibrary or Tech Center modules after completing the steps above:
        a. If you are using a company computer/laptop contact your IT department, as there may be additional corporate firewall restrictions or filters which can't be altered by employees. Otherwise, contact us.
        b. If you are using a personal computer please contact us.


        eLearning content accessed through the Symantec Education portal is delivered securely. If you receive a window or warning about viewing the content, click the appropriate button to view all of the content.
    • I subscribed to an eLibrary or Tech Center but can't access it
      Forgot Password
      If you have received your eLibrary or Tech Center subscription confirmation email (see sample email) and followed the access instructions provided, then received a "The user name or password entered is incorrect." message, click on the "Forgot your password?" link on the login page to request your password or email sesystems@symantec.com.

      To access your eLibrary and Tech Center again at a later time go to Symantec Training, and click on the eLibrary or Tech Center link, then its "Login" link.

      Blank page appears after clicking a Launch link
      Check your browser settings to ensure pop-up blockers are disabled and JavaScript is enabled.
    • Who should I contact if I have a question about my eLibrary or Tech Center site?
      Send an email to sesystems@symantec.com with the following information:

      • Your eLibrary and Tech Center
      • Your eLibrary or Tech Center username
      • Clickpath you took from login to issue
      • Did you receive a confirmation email for your eLibrary or Tech Center? If so, please include it with email as an attachment
      • Have you completed ALL steps to allow access to modules outlined above?
    • What are the Symantec eLibrary/Tech Center terms and conditions?
      As of October 7, 2013 the Symantec eLibrary and Tech Centers are available for free. The applicable Terms & Conditions are available during the registration process of these free training.
    • How do I install and enable Adobe Flash Player in Mozilla Firefox?
      The following instructions will take you through the process of installing and enabling Adobe Flash Player in Mozilla Firefox.

      Note: Steps may need to be repeated after installing an upgrade.

      • Open Mozilla Firefox and go to http://get.adobe.com/flashplayer.
      • Uncheck any boxes to not install other products or toolbars you may not want.
      • A yellow bar will appear near the top of the browser page with an 'Allow' button all the way on the right. Screenshot 1. (The 'Allow' button will not appear for future Flash Player downloads.)
      • On the next page, a Software Installation window appears. Click on the 'Install Now' button. Screenshot 2.
      • An Add-ons window is displayed. Click on the 'Restart Firefox' button to complete the update. Screenshot 3.
      • Firefox will restart and install the Flash Player. In the 'Install Adobe Flash Player' window, check the box to agree to the terms of the license agreement, then click the 'Install' button. Screenshot 4.
      • When the installation is complete, click the 'Close Download Manager' button and restart Firefox.
      • After restarting Firefox, go to the Tools menu then choose Options. Screenshot 5.
      • Click the Security tab, then click on the 'Exceptions' button. Screenshot 6.
      • Type get.adobe.com in the Address of web site: field then click the 'Allow' button. Screenshot 7.
      • Click the 'Close' button and then OK.
      • Adobe Flash Player is now enabled in your Mozilla Firefox browser.
    • I'm using Mozilla Firefox and having trouble viewing the eLearning demos.
      If you're not able to open the eLearning demo windows, or receiving an error message, add "https://education.symantec.com" to the Sites Filter in the IE Tab 2 Options.
      • In recent versions of Firefox, the IE Tab 2 Options appears in the Tools menu. Open Tools > IE Tab 2 Options.
      • Click on the Sites Filter tab.
      • Enter "https://education.symantec.com" in the URL field at the bottom of the tab.
      • Click the Add button and then the OK button.
      • IE Tab 2 Options may not appear in the Tools menu in older versions of Mozilla Firefox. If it is not in the Tools menu, it will need to be installed from the Mozilla Add-On website.
  • Symantec Virtual Academy Training
  • Certification

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For questions or further assistance, contact us at: (91)02046051123 or send an email to India_education@symantec.com

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