Designed to help differentiate partner services and ensure partner credibility, Symantec’s new Technical Specialist Program offers Symantec’s more than 60,000 global partners online testing to validate their technical skills and knowledge of Symantec products. These individual product assessments help measure product-specific knowledge across core elements, including product strategy and architecture, configuration and installation, and management and reporting.
In addition, the new Technical Specialist Program, which represents Symantec’s most efficient, cost-effective validation process to date, provides globally consistent technical assessments of Symantec products whether partners focus on specific practice areas or choose to follow a broad, overall solution roadmap.
All of the assessments are now available via Symantec’s online partner portal, PartnerNet, at no cost to Symantec partners and will be updated on a quarterly basis.
“This technical validation program is a cost effective way to ensure our product knowledge is current,” said Adam Gray, chief technology officer, Novacoast. “The online feature saves us time and money so that we can concentrate on servicing the needs of our customers. The accreditation is also an important delineator in the marketplace, offering another point of validation of our product-level expertise.”
“Symantec continues to invest in its partner community by providing free, online technical assessments to our global partners,” said Julie Parrish, vice president of Global Channel Office at Symantec. “This new accreditation rounds out Symantec’s current sales and technical training offerings to help our partners establish themselves as credible experts on Symantec products with their customers.”
Unified Technical Support
In its ongoing efforts to streamline legacy systems, Symantec has unified its technical support offerings for partners. Through Unified Technical Support, Symantec partners who are eligible for partner technical support will now have access to 24 x 7 availability and security technical support for any Symantec enterprise product. Previously, most security partners only had access to business-hour technical support. However, with the unification, both security and availability technical support is now available to anyone within an eligible partner’s organisation.
To further enhance the experience partners have with Symantec, Symantec has also made a three-fold investment in its partner infrastructure by shifting its unified PartnerNet partner portal platform from an older technology stack onto a new, more robust platform. Symantec has also made several enhancements to its PartnerNet portal which will now make it easier for partners to gain access to all of the program information, sales training, technical enablement toolkits, and support they need to develop new business opportunities and take full advantage of Symantec’s partner programs.
Symantec is a global leader in infrastructure software, enabling businesses and consumers to have confidence in a connected world. The company helps customers protect their infrastructure, information and interactions by delivering software and services that address risks to security, availability, compliance and performance. Headquartered in Cupertino, California, Symantec has operations in 40 countries. More information is available at www.symantec.com.
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