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Norton Online Family Report Identifies Issues of “Cyberbaiting” and Over-Spending

Kids Who Follow House Rules Have Less Negative Experiences Online

Singapore – Nov. 17, 2011 – The latest edition of the Norton Online Family Report sheds new light on the realities and risks of growing up in the digital age. This year’s report identifies the new issue of “cyberbaiting,” a growing phenomenon where kids taunt their teachers, then capture the distressed reactions via cell phone videos. In addition, the report reveals a surprisingly high number of kids taking liberties with their parents’ credit cards for shopping online. However, it’s not all bad news: the report shows that following clearly stated house rules for proper Internet behavior can make a significant impact in averting negative online experiences.


In Singapore, 71 percent of kids (62 percent globally) said that they have had a negative experience while online. And nearly half have had a serious negative experience online, such as receiving inappropriate pictures from strangers, being bullied or becoming the victim of cybercrime. The report also shows that kids who are active on social networks open up more doors for content or situations that can be tricky for them to handle: locally, 79 percent of kids on social networks find themselves in unpleasant situations online compared to 19 percent who stay away from social networking.


Parents are setting ground rules, however, for online use, which helps kids have a more positive experience. The Norton Online Family Report 2011 shows that 87 percent of Singapore parents have rules for how their kids may use the Internet. For those households where rules exist, while the “good kids” who follow the rules stay relatively safe with 63 percent having had a negative experience online, the percentage increases to 86 percent among rule-breakers.


“Kids are developing their online identity at an earlier age than ever before,” said Vanessa Van Petten, youthologist and author of “Radical Parenting,” “and they need parents, teachers and other role models to help them figure out where to go, what to say, how to act and perhaps most importantly, how not to act. Negative situations online can have repercussions in the real world—from bullying to money lost in scams to giving strangers personal information.”


Teachers at Risk of Cyberbaiting

One of the more shocking examples of using social networks for bad behavior is cyberbaiting, where students first irritate or bait a teacher until he or she cracks, filming the incident on their mobile device so they can post the footage online, embarrassing the teacher and the school. Three in 10 Singaporean teachers have personally experienced or know another teacher who has experienced this phenomenon.


Perhaps because of cyberbaiting, 60 percent of teachers in Singapore say being friends with students on social networks exposes them to risks. Still, 75 percent continue to “friend” their students. Sixty-eight percent of teachers say their school has a code of conduct for how teachers and students communicate with each other through social media. Ninety-three percent of teachers call for more online safety education in schools, a position supported by 91 percent of parents.


Raiding Mom’s Digital Purse

Twenty-three percent of kids globally say they sometimes dip into mom or dad’s credit card to shop online for music, video games and event tickets without their parents knowing. In Singapore, nearly half of the parents reported that their child has sometimes used their credit/debit card without their permission and racked up some charges.


But saving money isn’t the only reason to set clear guidelines about online shopping and safe Internet behaviors. Eighty-eight percent of parents whose children have been the victim of cybercrime have also been a victim themselves—an increase from the 80 percent among online adults in Singapore. (Norton Cybercrime Report, 2011)


“Parents and teachers play an enormous role in keeping kids—and themselves—safe online, and this year’s Norton Online Family Report shows a real need for further education,” said Effendy Ibrahim, Internet Safety Advocate & Director, Asia, Consumer Business, Symantec. “While 58 percent of parents in Singapore say they talk to their kids about online safety, 26 percent still secretly check their children’s online use and 31 percent look at their social network use behind their backs. Having an open dialogue with kids in a safe environment like at home or school can be much more effective, along with arming children with the tools they need to stay safe.”


For more tips on how to keep your kids and yourself safe online, please visit: sg.norton.com/familyresources/. For more findings from the Norton Online Family Report globally and by country, please visit: www.norton.com/cybercrimereport.


About Norton by Symantec

Symantec’s Norton products protect consumers from cybercrime with technologies like antivirus, anti-spyware and phishing protection -- while also being light on system resources. The company also provides services such as online backup, PC tuneup, and family online safety. Like Norton on Facebook at www.facebook.com/norton and follow @NortonOnline on Twitter.


About Symantec

Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at www.symantec.com.


About the Norton Online Family Report methodology

Between February 6, 2011 and March 14, 2011 StrategyOne conducted 19,636 online survey among 12,704 adults (including 2956 parents of children aged 8-7), 4553 children aged 8-17, and 2379 teachers of students aged 8-17.


The survey was conducted in 24 countries (14 tracking countries: Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, New Zealand, Spain, Sweden, United Kingdom, United States; 10 new countries: Belgium, Denmark, Holland, Hong Kong, Mexico, South Africa, Singapore, Poland, Switzerland and UAE). The global data has been weighted to ensure all countries have equal representation. Adults to n500 (n100 parents), children to n200, teachers to n100.


The margin of error for the total sample of adults (n=12,704) is + 0.87% at the 95% level of confidence. The margin of error for the total sample of parents, defined as parents with children aged 8-17 who spend 1+ hour online per month (n=2,956) is + 1.8% at the 95% level of confidence. The margin of error for the total sample of children (n=4,553) is + 1.45% at the 95% level of confidence. The margin of error for the total sample of teachers (n=2,379) is + 2.0% at the 95% level of confidence.