Organizations need effective data protection strategies and capabilities to guard against downtime and data loss while boosting productivity and lowering operating costs. To address these challenges, Symantec provides comprehensive data protection services leveraging the industry-leading Veritas NetBackup platform.

Symantec Global Services for Veritas NetBackup

Symantec offers a comprehensive array of services to help organizations deploy, integrate, and operate highly effective NetBackup environments. Our services are designed to help organizations get the most from their NetBackup investment by increasing backup success rates, minimizing recovery time, and optimizing storage utilization.

Symantec Consulting Services

Symantec’s highly skilled consultants leverage best practices from thousands of engagements to accelerate roll outs, minimize deployment risks, and help customers achieve high levels of availability and operational efficiency. We can design a solution to meet your requirements, deploy Veritas NetBackup, and integrate the technology into your operational environment, delivering an optimized data protection solution for your enterprise.

Symantec Residency and Managed Services

Symantec Residency Services eliminate staffing challenges by placing experts onsite as members of your staff for extended periods of time. Symantec Residents can fill key roles ranging from executive to system administrator, allowing existing resources to focus on strategic projects that drive competitive advantage.

Symantec Managed Backup Services reduce costs while improving service levels through 24x7 remote monitoring, remote management, analysis, and reporting. Symantec Residency and Managed Services work in combination to enable organizations to selectively out-task all or part of their backup and recovery operations to Symantec experts under strict SLAs.

Symantec Education Services

Symantec Education provides a portfolio of course offerings designed to get customers up to speed quickly on the full features of Veritas NetBackup. New and veteran users will benefit from hands-on training delivered by experienced instructors through a range of mechanisms including onsite, classroom, self paced, and live online. Symantec Education Services can help customers gain the knowledge and skills needed to optimize the use of their technology investments.

Symantec Enterprise Support Services

Symantec Enterprise Support Services maximize uptime while ensuring your NetBackup investment remains fully functional and up-to-date. Flexible support options allow organizations to select the plan that matches their needs.

Why Symantec?

Symantec Global Services offers deep technical knowledge and expert resources to help customers get the most from their investment in Veritas NetBackup. With a staff of over 4,000 highly skilled professionals, Symantec Global Services provides best practice methodologies based on decades of technology leadership and thousands of engagements with companies of all sizes, including 95% of the Fortune 500. Count on Symantec to help you keep your mission-critical applications available, protected and running efficiently worldwide.

"Through a successful implementation with Symantec Consulting Services and Sun Microsystems, we now have our entire enterprise environment, including all of our applications and servers, on Veritas NetBackup. Using eight NetBackup master servers, 12 full media servers, and 159 SAN media servers, we back up over two petabytes of storage, involving 21,000 backup jobs each week. Our backup success rate is at 98 percent, and the few that do fail are quickly recovered. Indeed, our restore rate with NetBackup is 100 percent."

Ken Theis
CIO and Director
Michigan Department of Information Technology