Application Service Management

The evolution from centralized to networked (multi-tiered) applications has not been accompanied by a comparable transformation in the operations of the underlying infrastructure. IT operations personnel remain focused on managing individual resources—server, storage and other devices—rather than managing the services delivered using those resources.

Symantec helps IT organizations adopt a service-centric management model, including the creation of a framework in which application services are based on flexible, integrated configuration and provisioning processes and are constantly monitored for quality of service. Symantec provides the professional expertise and the software to help ensure that the reliability, availability, and performance of your IT services meet the levels your internal and external users expect.

Challenges

Today's fast-paced enterprises demand that applications and information are available and performing whenever they are needed. Most often, this expectation leads IT to overprovision the underlying server and storage resources – adding extra cost and management complexity. However, overprovisioning does not automatically ensure optimal service quality.

Delivering appropriate application services at the right time requires a smart, proactive approach to managing the application infrastructure. Today’s complex, multi-tiered application infrastructures also require powerful and analytical technologies to maintain the highest quality of service and prevent or rapidly remediate any bottlenecks in service delivery.

Solutions

Symantec brings together a unique combination of highly-experienced consultants, industry-leading technology products, and proven processes to define service levels, configure classes of service, integrate and automate provisioning processes, and monitor and remediate performance and availability issues.

Symantec’s approach to world-class application service management typically addresses the following elements:

• Integration and consolidation of application development, test, staging and production cycles

• Integration of application and system provisioning and maintenance processes

• Design and implementation of IT service templates

• Abstraction of application services from the hardware and operating platforms

• Development of service libraries

• End-to-end application performance analysis

Why Symantec?

Teaming with Symantec consultants, your IT staff can improve quality of service and operational management, while reducing operational costs. With a service-centric management model and integrated configurations, you can deliver the levels of availability and performance that your users expect, and accommodate the rapid response to business change demanded by management. Symantec’s approach to application service management will also help maximize resource utilization and simplify infrastructure management.