IT Service Continuity Management Services

Most large corporations and government agencies have a plan in place for managing risks that could seriously impact their IT infrastructure. The real questions arise around the breadth and effectiveness of the plan. You need a plan that will enable your staff to recover data and applications within the acceptable time period if an incident impacts IT operations. You need processes to effectively execute your plan. And, you need to test your plan to ensure that it will adequately protect your IT infrastructure. Symantec’s comprehensive IT Service Continuity Management solution helps you address these issues and more.

Challenges

In today’s world, employees, customers, partners, and suppliers need to be able to access information at any time. IT downtime can result in lost productivity, revenue, and customers, as well as damage to brand equity. Outages can come from many sources such as hardware failures, software bugs, viruses, data corruption, operator errors, power failures, terrorism, and natural disasters.

Solutions

Symantec can help you avoid data loss and virtually eliminate downtime by preparing your business for IT service recovery in the event of a disaster. An IT Service Continuity Management (ITSCM) plan—an important component of a Business Continuity Management Plan—provides a process for managing and reducing risks that could seriously impact IT services. Symantec consultants can help you define, implement, and test an ITSCM Plan for your business.

The ITSCM Plan encompasses several key elements: data protection, high availability, and disaster recovery. Data protection plans are provided to ensure the integrity, availability, recoverability, and security of data. High availability plans ensure application uptime and the resiliency of your computing environment by eliminating single points of failure. And, disaster recovery plans protect mission-critical operations from a major site failure, minimizing downtime and its impact on the business.

Why Symantec?

Whether your organization is ready to define your risk requirements, design a multi-platform architecture, or implement continuous process improvements, our consultants can help increase your level of IT Service Continuity Management maturity. In all cases, Symantec will deploy an effective approach that focuses on delivering results quickly.

By teaming with Symantec, you can transform your IT organization's capabilities, processes, controls, and overall resiliency to handle major unplanned events. And, if you do have an IT failure or incident, our consultants can help you provide a fast and focused response with the appropriate communications and escalation.