More than nine million end users at more than 21,000 organizations ranging from small businesses to the Fortune 500 use Symantec Hosted Services to secure and manage information stored on endpoints and delivered via email, Web, and instant messaging.
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Hosted Security
Hosted Email Management
Hosted services, also known as Software-as-a-Service (SaaS), allow multiple customers to use the same application hosted in the cloud on powerful shared infrastructure. Advantages of Symantec Hosted Services include:
Increased Protection
- Blocks spam and virus threats before they reach your network
- Combines multiple commercial and proprietary malware scanning engines
- Addresses converged threats across email, Web, and IM protocols
Lower TCO and Simplified Administration
- Replaces capital investments with subscriptions managed as operational expenses
- Virtually eliminates the need to manage hardware or software
- Deploys rapidly, often in hours, and stays current via automatic updates
Increased Confidence
- Industry-leading Service Level Agreement (SLA)
- Complementary 24 / 7 support delivered by dedicated specialists
- Highly scalable, reliable, and energy efficient
Symantec Hosted Services offerings protect against viruses, spam, spyware, phishing, DDOS attacks, directory harvest attacks, data leaks, web misuse, mail server downtime, and more.
Multi-Layer Protection and Defense in Depth
Our hosted security services combine multiple commercial scanning engines with our own proprietary heuristic technology called Skeptic. Layers of defense include email traffic shaping and connection management, antivirus filters, antispam filters, spyware call-home detection, and URL filtering.
Skeptic
Our proprietary heuristic technology for malware and spam filtering uses an arsenal of unique and patent-protected technology to deliver unrivaled accuracy and effectiveness. Skeptic uses thousands of rules and dozens of advanced techniques to detect malware including application reputation, junk code analysis, and link following.
Converged Threat Protection
The latest threats span multiple communication protocols and often evade signature-based detection. Symantec is the only hosted services provider that protects against converged threats across email, Web, and instant messaging. We capture and share threat intelligence across these protocols and provide a single, integrated security management console that simplifies administration while increasing visibility and control.
Internet Misuse
Symantec Hosted Services offerings use highly configurable content, image, and URL filtering policy engines to control the flow of confidential and inappropriate content in emails, attachments, web request, instant messages, and file transfers.
Managing email infrastructure has become increasingly complex and costly, requiring significant resource investment and expertise. Symantec Hosted Services offerings secure and manage email with less effort and lower total cost of ownership.
Reduce Storage Costs
Email storage needs are growing at 40% per year, forcing companies to spend more on storage, backup, and administration. MessageLabs Hosted Email Archiving can simplify backup and reduce mail server storage needs by up to 80% by storing historical email off-site in secure data centers.
Streamline e-Discovery and Compliance
A growing number of industry regulations require email retention and e-Discovery readiness. MessageLabs Hosted Email Archiving enables organizations to easily search and retrieve historical email, apply legal holds, and enforce flexible retention policies.
Prevent Disruption from Outages
MessageLabs Hosted Email Continuity service provides a standby email system in the cloud that activates in minutes, allowing users to continue sending and receiving email through Outlook and Blackberry devices during a planned or unplanned mail server outage.
Secure and Control Email Communications
Leverage Symantec Hosted Services to block spam and viruses in the cloud, control the distribution of sensitive information over email, and deliver private encrypted communications – all without requiring hardware or software on-site.
Focus on your business with confidence knowing Symantec Hosted Services offers the most aggressive and comprehensive service level agreement (SLA) in the industry. Money back remedies are available if the following performance levels are not met:
Email Security
- Antivirus Effectiveness – 100% protection against known and unknown email viruses
- Antivirus Accuracy - no more than 0.0001% false positives
- Antispam Effectiveness – 99% spam capture (95% for email with Asian characters)
- Antispam Accuracy - no more than 0.0003% false positives
- Email Delivery – 100% email delivery
- Latency – average email scanning time within 60 seconds
- Availability – 100% service uptime
Web Security
- Antivirus – 100% protection against known web viruses
- Latency – average web content scanning time within 100 milliseconds
- Availability - 100% service uptime
Symantec Hosted Services offerings are delivered on a global infrastructure that includes 14 data centers across four continents, two network operating centers, and thousands of mail servers.
Global Scale
We process more than 6 billion emails and 1 billion web requests every day for businesses of every size. Our scale allows us to identify new attacks sooner and address the coverage needs of a demanding global customer base.
Secure Infrastructure
We have received ISO 27001 certification and select offerings carry the UK Government’s Claims Tested (CCTM) quality mark for information security services. We carry out extensive penetration testing to ensure our infrastructure is hardened against attacks. To control physical access, we use high-security data centers and maintain our servers in secure cages.
High Availability
We invest heavily in redundancy within and across data centers to deliver against our service level agreement, which includes 100% percent availability for email and web security services. In addition, we run our mail servers at no more than 40% percent of their maximum capacity, providing an ample buffer to handle volume spikes or partial system outages.
Hosted services are rapidly transforming the way organizations choose to secure and manage information. This shift creates new opportunities for partners to generate recurring revenue streams and gain insight into customer operations through the management of their IT environments.
MessageLabs Partner Program
Partners can easily choose between several programs designed to fit their business and sales model including an easy entry referral program, reseller programs, and comprehensive hosted and service provider programs.
Symantec Protection Network Partner Program
Partners can generate recurring revenue streams by selling Symantec Online Backup, which provides small and mid-sized businesses with secure, affordable backup and recovery for PCs and servers over the Internet.
