Norton 2010 products

• Message: "Activation not complete: No response received from the Symantec server"
• Error: "3039,1" after you install
• Error: "Unable to open this Norton product..." 8504,104
• I cannot connect to the Internet even if I disable Norton
• Virus Definitions download but date does not change after I click Fix Now
• Norton program installation appears complete, but you cannot start the program
• I do not see my issue listed here

Norton 2009 products

• Error: "Symantec Service Framework has encountered a problem and needs to close..."
• Error: "Unable to open this Norton product..." (8504,4)
• At Risk: "Norton Product Currently Disabled" is displayed
• Definition Updates download but date does not change after you click Fix Now
• I cannot connect to the Internet even if I disable Norton
• My product is Norton AntiVirus Gaming Edition
• I do not see my issue listed here

Norton 2008 Products

• How to get online support for your product
• Auto-Protect shows "Off"; clicking "FIX NOW" does not fix it
• Error: "LU1825: . . ." when you run LiveUpdate
• I do not see my issue listed here

Save & Restore 2.0

• Backing up your entire computer
• Creating a custom Symantec Recovery Disk
• Recovering a drive
• Restoring files and folders by using file and folder backup data

Product Activation

• How to recover your product key
• "Activation not complete: No response received . . ." (2009)
• "Activation not complete: No response received . . ." (2008)
• Problems with activation not listed here

Subscriptions

• Subscription appears to have expired early
• How to renew your subscription services
• How to enter a renewal code or subscription key
• Problems with subscriptions not listed here

How to...

• Create a Norton Account from your 2009 product
• Run LiveUpdate
• Schedule a full system scan with Norton AntiVirus 2009
• Update virus definition files manually

Useful Links

• Norton Account Information for 2008 products
• Norton Removal Tool
• Download and Run Support Tools
• Viruses and Risks
• Symantec Security Check

Dell Support

• Dell Security Center - Helping to Protect Your Investment
• Contact Dell Support

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