Business Critical Services – Business Critical Engineer

Business Critical Engineers have the highest level of technical expertise within Symantec and are available to deliver a portfolio of proactive/reactive technical services either at a customer site or remotely. These services offer the much needed flexibility for customers to customize and expand their support experiences while getting the best value out of existing Symantec investments.
Business Critical Engineers offer a range of services like:

  • Assurance Services that validate best practices around product implementation and performance, identify known issues, and recommend proactive solutions for your environment.

  • Upgrade Support Assistance Services that assist customers by analyzing their environment prior to any implementation or upgrade.

  • Disaster Recovery Testing Support Services that provide customers with a Business Critical Engineer onsite to validate a customer’s Disaster Recovery Plan.

Key Benefits

  • A portfolio of Proactive Business Critical Services and Tailored technical services
  • Simplicity of services consumption through ‘Premier Points' exchange
  • Services delivered via onsite or remote delivery
  • Expedited case resolution and reduced downtime through expert involvement


Business Critical Engineer Services

Enhancement Services Overview (PDF)

Business Critical Services Overview of Services Data Sheet (PDF)

This data sheet describes all of our Business Critical Services offerings.

Brochure: Symantec Business Critical Services for the Enterprise

Stabilizing your infrastructure. Optimizing your IT operations. Rapid response when you need it. That’s more than just support—that’s Business Critical Services.


Symantec Business Critical Services (BCS)

Symantec Business Critical Services (BCS) has been instrumental in helping companies to maintain a balanced and healthy IT risk management program. In this podcast, Steffen Low, Vice President of BCS, discusses how BCS can help large organizations manage a mix of Symantec technologies.



CIO Digest Interview with Graeme Hackland, CIO, Renault F1 Team

The exhilarating roar of 20 engines simultaneously revving to 18,000 RPM at the beginning of a Formula One race creates an adrenaline rush that is difficult to describe. The CIO of Renault F1 Team, Graeme Hackland, has seen the highs and lows of F1 over his 12-plus years at Renault F1 Team. In this Executive Spotlight Podcast, Hackland discusses how he and his team are playing a critical role in helping the Renault F1 Team to achieve and maintain optimal levels of high performance.



Shinhan Bank Standardizes Data Center with Symantec

By standardizing their data center, Shinhan Bank in Korea found more than $16 million in business value during a six-year period with Symantec Data Center Foundation products and Symantec Business Critical Services. Greg Malacane, senior business analyst at The Alchemy Solutions Group, provides an overview of a recent business value analysis of the bank.




Symantec Business Critical Services for the Enterprise

Products for this Service

A listing of all Symantec products eligible for Business Critical Services - Business Critical Engineer.

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