Business Critical Services – Business Critical Engineer

Business Critical Engineers have the highest level of technical expertise within Symantec and are available to deliver a portfolio of proactive/reactive technical services either at a customer site or remotely. These services offer the much needed flexibility for customers to customize and expand their support experiences while getting the best value out of existing Symantec investments.
Business Critical Engineers offer a range of services like:

  • Assurance Services that validate best practices around product implementation and performance, identify known issues, and recommend proactive solutions for your environment.

  • Upgrade Support Assistance Services that assist customers by analyzing their environment prior to any implementation or upgrade.

  • Disaster Recovery Testing Support Services that provide customers with a Business Critical Engineer onsite to validate a customer’s Disaster Recovery Plan.

Key Benefits

  • A portfolio of Proactive Business Critical Services and Tailored technical services
  • Simplicity of services consumption through ‘Premier Points' exchange
  • Services delivered via onsite or remote delivery
  • Expedited case resolution and reduced downtime through expert involvement


Business Critical Engineer Services

Enhancement Services Overview (PDF)

Business Critical Services Overview of Services Data Sheet (PDF)

This data sheet describes all of our Business Critical Services offerings.

Brochure: Symantec Business Critical Services for the Enterprise

Stabilizing your infrastructure. Optimizing your IT operations. Rapid response when you need it. That’s more than just support—that’s Business Critical Services.


Symantec Business Critical Services for the Enterprise

Products for this Service

A listing of all Symantec products eligible for Business Critical Services - Business Critical Engineer.

Related Offerings