Business Critical Services: Premier

Business Critical Services Premier is our highest level of services for enterprises that require secure uninterrupted access to their data and applications. You'll get a designated Business Critical Account Manager, your trusted advisor, business advocate, and conduit into Symantec to help manage your entire support experience.

You'll also have access to a Business Critical Engineer to help resolve cases and deliver a portfolio of proactive enhancement services to ensure you maximize your investment return on Symantec technologies.

Your Business Critical Account Team has direct access to Symantec's most senior technical experts to help resolve issues quickly and effectively. Business Critical Services Premier is a highly customizable suite of services designed to meet the unique requirements of your IT environment.

Key Benefits

  • Proactive ownership of critical issues by a Business Critical Account Manager
  • Priority response from the most experienced Symantec support technicians
  • 24x7 direct access to advanced line support engineers
  • Access to a portfolio of proactive onsite and remote services
  • Account reviews to evaluate progress against your support plan


Data Sheet: Symantec Business Critical Services Premier

Learn more about the highly scalable and customizable premier offerings which grow with your Symantec environments

Business Critical Services Overview of Services Data Sheet (PDF)

This data sheet describes all of our Business Critical Services offerings.

Brochure: Symantec Business Critical Services for the Enterprise

Stabilizing your infrastructure. Optimizing your IT operations. Rapid response when you need it. That’s more than just support—that’s Business Critical Services.


Symantec Business Critical Services (BCS)

Symantec Business Critical Services (BCS) has been instrumental in helping companies to maintain a balanced and healthy IT risk management program. In this podcast, Steffen Low, Vice President of BCS, discusses how BCS can help large organizations manage a mix of Symantec technologies.



CIO Digest Interview with Graeme Hackland, CIO, Renault F1 Team

The exhilarating roar of 20 engines simultaneously revving to 18,000 RPM at the beginning of a Formula One race creates an adrenaline rush that is difficult to describe. The CIO of Renault F1 Team, Graeme Hackland, has seen the highs and lows of F1 over his 12-plus years at Renault F1 Team. In this Executive Spotlight Podcast, Hackland discusses how he and his team are playing a critical role in helping the Renault F1 Team to achieve and maintain optimal levels of high performance.



Shinhan Bank Standardizes Data Center with Symantec

By standardizing their data center, Shinhan Bank in Korea found more than $16 million in business value during a six-year period with Symantec Data Center Foundation products and Symantec Business Critical Services. Greg Malacane, senior business analyst at The Alchemy Solutions Group, provides an overview of a recent business value analysis of the bank.




Symantec Business Critical Services for the Enterprise

Products for this Service

A listing of all Symantec products eligible for Business Critical Services - Premier.

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