Business Critical Services: Remote Product Specialist

Our Remote Product Specialist offering lets you personalize your support experience. In addition to priority call queuing, you’ll have access to a dedicated advanced-level product expert who not only understands your products but also knows you, and has a deep understanding of your unique IT environment. This hands-on knowledge ensures that in the event of an unplanned outage, your environment gets back online as quickly as possible.

Key Benefits

  • Direct access to a designated engineer with deep product expertise and personalized knowledge of your IT environment
  • Priority call queuing and expedited access to our advanced line support engineers
  • Access to the Business Critical Services Premium website
  • Rapid issue diagnosis and faster problem resolution

Resources

Data Sheet: Symantec Business Critical Services Remote Product Specialist

Learn more about the highest level of technical expertise from the Remote Product Specialist offering to provide personalized and premium services for your Symantec environment.

Business Critical Services Overview of Services Data Sheet (PDF)

This data sheet describes all of our Business Critical Services offerings.

Brochure: Symantec Business Critical Services for the Enterprise

Stabilizing your infrastructure. Optimizing your IT operations. Rapid response when you need it. That’s more than just support—that’s Business Critical Services.

Podcasts

Symantec Business Critical Services (BCS)

Symantec Business Critical Services (BCS) has been instrumental in helping companies to maintain a balanced and healthy IT risk management program. In this podcast, Steffen Low, Vice President of BCS, discusses how BCS can help large organizations manage a mix of Symantec technologies.

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05:57

CIO Digest Interview with Graeme Hackland, CIO, Renault F1 Team

The exhilarating roar of 20 engines simultaneously revving to 18,000 RPM at the beginning of a Formula One race creates an adrenaline rush that is difficult to describe. The CIO of Renault F1 Team, Graeme Hackland, has seen the highs and lows of F1 over his 12-plus years at Renault F1 Team. In this Executive Spotlight Podcast, Hackland discusses how he and his team are playing a critical role in helping the Renault F1 Team to achieve and maintain optimal levels of high performance.

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38:12

Shinhan Bank Standardizes Data Center with Symantec

By standardizing their data center, Shinhan Bank in Korea found more than $16 million in business value during a six-year period with Symantec Data Center Foundation products and Symantec Business Critical Services. Greg Malacane, senior business analyst at The Alchemy Solutions Group, provides an overview of a recent business value analysis of the bank.

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12:51

Brochure

Symantec Business Critical Services for the Enterprise

Products for this Service

A listing of all Symantec products eligible for Business Critical Services - Remote Product Specialist

Related Offerings