Business Critical Services: Remote Product Specialist
The Symantec Business Critical Services Remote Product Specialist offering includes an assigned, advanced-level product expert to personalize your support experience. In addition to priority call queuing, you’ll have access to the product expert who will understand your products and has a deep understanding of your unique IT environment. In the event of an unplanned outage, this hands-on knowledge helps your environment get back online as quickly as possible.
- Direct access to an assigned engineer with deep product expertise and personalized knowledge of your IT environment
- Priority call queuing and expedited access to our advanced line support engineers
- Access to the Business Critical Services premium website
- Rapid-issue diagnosis and problem resolution
See how the simplified Symantec Support Services portfolio makes it easier for customers.
Learn about how the new Symantec Business Critical Services Premier targets the customer’s desired outcome.
Hear how Symantec BCS enhances the customer’s journey.
Hear details about how Symantec is expanding product training.