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  5. Business Critical Services Remote Product Specialist

Business Critical Services: Remote Product Specialist

The Symantec Business Critical Services Remote Product Specialist offering includes an assigned, advanced-level product expert to personalize your support experience. In addition to priority call queuing, you’ll have access to the product expert who will understand your products and has a deep understanding of your unique IT environment. In the event of an unplanned outage, this hands-on knowledge helps your environment get back online as quickly as possible.

Key Benefits

  • Direct access to an assigned engineer with deep product expertise and personalized knowledge of your IT environment
  • Priority call queuing and expedited access to our advanced line support engineers
  • Access to the Business Critical Services premium website
  • Rapid-issue diagnosis and problem resolution

Videos

Announcing the launch of the Symantec Business Critical Program

Video: Announcing the launch of the Symantec Business Critical Program
See how the simplified Symantec Support Services portfolio makes it easier for customers.



New Business Critical Services Premier

Video: New Business Critical Services Premier
Learn about how the new Symantec Business Critical Services Premier targets the customer’s desired outcome.



New Business Critical Services Premier

Video: New Business Critical Services Premier (BCS)
Hear how Symantec BCS enhances the customer’s journey.



Expanding Product Training

Video: More Training for You
Hear details about how Symantec is expanding product training.

Resources

Business Critical Services Remote Product Specialist Data Sheet (PDF)
Learn more about the highest level of technical expertise from the Remote Product Specialist offering to provide personalized and premium services for your Symantec environment.