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Business Critical Services: Enhancement Services

Available exclusively to our Business Critical Customers, Enhancement Services allows you to expand or customize your Business Critical Services offering to suit your individual needs. Choose from our Assurance Services that validate best practices around product implementation and performance, identify known issues, and recommend proactive solutions for your environment; Upgrade Support Assistance Services that assist customers by analyzing their environment prior to any implementation or upgrade; or Disaster Recovery Testing Support Services that provide customers with a Business Critical Engineer onsite to validate a customer’s Disaster Recovery Plan. These services are developed to offer the much needed flexibility to get the best value out of your existing Symantec Investments.
Key Benefits
  • A portfolio of Proactive BCS Services and Tailored technical services
  • Services delivered via onsite or remote delivery
  • Extended access to a BCS Engineer that specializes in a single Symantec product family