Essential Support

Critical IT processes run all hours of the night, and hackers, worms, and malware intrusions do not keep business hours. You need 24x7 access to Symantec's best-in-class support engineers – a team of experts with comprehensive knowledge and experience in availability, security, performance and compliance software.

Whether your company is small or large, local or multinational, a service interruption can mean significant loss to your business. Symantec recommends Essential Support Services as the minimal level of protection for most businesses.

Key Benefits

  • 24x7 access to expert problem resolution through Symantec's award-winning global delivery team
  • Protection that goes beyond our products and extends to behind-the-scenes support, ensuring we are there when you need us.
  • Regular updates and upgrades insure your systems and products are current.


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Help with Appliances

NetBackup Appliance Support

Manuals, downloads, and support articles for NetBackup Appliances

Backup Exec Appliance Support

Manuals, downloads, and support articles for Backup Exec Appliances