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Symantec ServiceDesk
| Symantec ServiceDesk 7.1 is a powerful Information Technology Infrastructure Library (ITIL) based incident, problem, change, and knowledge management tool that improves availability and service levels while reducing costs. Based on best practice processes, ServiceDesk is designed for fast implementation, full integration, customization and optimization of IT processes to deliver a new level of predictability. | Trialware Purchasing Data Sheet (PDF) |
Key Features
- Delivers ITIL and best practice processes for incident, problem and change management.
- Highly configurable with easy-to-use tools that adapt processes to organizational needs.
- Includes self-service capabilities to speed service and drive down costs.
- Easy to use with out of box integration with other Symantec solutions.
Key Benefits
- Provides a single point of contact and facilitates rapid restoration of normal operational service levels
- Reduce IT costs
- Manage change with confidence by driving predictable and repeatable day-to-day operations
- Make smarter, faster decisions based on real-time, data-driven conclusions
- Drive innovation by automating common IT processes and adopting new technologies without adding new tools, people or methodologies