OUR CUSTOMERS ARE CLEAR…
- Make it easier to download and install Norton products
- Minimize memory usage
- Improve overall product performance
- Provide accessible and knowledgeable quality support
- Simplify the process of buying or renewing a subscription, or buying an upgrade
- Help me find the product and/or service that meets my needs
Actions Taken
In response to this feedback, we have focused our efforts and have accomplished a great deal.
- Norton Products are Easier to Install
Norton AntiVirus & Norton Internet Security 2009 products take less than one-minute to install. We’ve reduced the likelihood of an installation problem from 10% in 2006 to less than 1% today.
- Norton 2009 Products - Smart Security, Engineered for Speed
Our product performance is greatly improved and recognized as such by industry experts. Take a look at how our 2009 products stack up against the industry average.
- Users are Accessing Support Directly from the Products
'One Click Support' enabled products which allow you to get help (including phone and live chat with our agents) from within the product itself
- Shorter Wait Times to Access Support
We have reduced the average time a person waits to talk to an agent by nearly a third over the 2007 calendar year
- Find Out Which Product is Right for You
Try out our 10 second Norton Product Guide to find the product that best fits your needs
Customer Stories
We love to hear that our customer's needs have been met.
Jeffrey K. writes,
"Norton uses far less memory resources, and runs without you even noticing. The best part is, Norton keeps you safe from anything, and everything. Download, and surf the web in style! Norton has your back! Great customer service, and powerful software! What more could you ask for!”
Read more stories 
Customer-Driven
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Norton Support
As part of our commitment to build strong relationships with our customers, we are continuing to implement on-going improvements to make it easier to do business with Symantec, and increase the quality and value of our products.
The following summarizes the enhancements we have made since our last update:
- Product Release Process Improvements
- Business Critical Services Advanced Access Premium Support
- New Installation Assessment Service
- Improvements to Brightmail Gateway (formerly Mail Security 8300)
Actions Taken
The integrity of our business-to-business relationships continues to develop in volumes thanks to the collaborative strides we've made with our customers. We are committed to making it easier to do business with us, and would like to share the changes that we are implementing.
- Product Release Process Improvements
In response to customer feedback, we changed our internal processes to deliver product releases more frequently— every 4-6 months instead of every 18 months. This change is designed to respond to customer requests for product enhancements and to incorporate new customer requirements faster.
- Business Critical Services Advanced Access Premium Support
Symantec is introducing this new service offering that provides premium support for most Symantec enterprise products, based on a percentage of the license list price, as opposed to a flat fee model. The new scalable pricing model will enable more customers to opt for premium support to ensure the quickest route to resolution and minimize the cost of downtime. For more information, please contact your account representative or visit http://go.symantec.com/bcs.
- New Installation Assessment Service
A Veritas Operations Service, this is a new time saving tool that can assist you with preparing for the deployment of Storage Foundation and High Availability 5.0 products. All of the preparation work—such as gathering information, identifying requirements for each server, finding patches and documentation, etc.—are simplified, giving you all of the information that you will need for a successful installation or upgrade. A process that used to take weeks can now be done in a few hours. For more information, please visit https://vias.symantec.com.
- Significant Improvements to Brightmail Gateway (formerly Mail Security 8300)
Several scanner and LDAP stability issues have been addressed, relating to attachments, bad messages, and failures due to time outs in LDAP sessions, handling of whitespace in the email address name, and peak message filtering situations, among others. In addition, we extended virtual memory allocation on the appliance, resulting in greater stability when the system encounters peak message filtering situations. Learn more on the product detail page for Brightmail Gateway.
Customer-Driven
Symantec is dedicated to giving customers confidence in their connected experiences—their infrastructure, information and interactions. This includes making sure that you are confident in our commitment to making it easier to do business with us.
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Customer Success
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Customer Success stories
