Technical Assistance Partner Program
Partner Features & Benefits
- Direct access to Symantec advanced technical support staff
- Access to the latest online technical training
- Marketing support to promote partner positioning
- Partner branded services assistance
- Partner program recognition
Customer Benefits
- Highly-qualified technical assistance from partners enabled with Symantec training and direct access to Symantec advanced level support
- Streamlined and expedited technical assistance experience on value added services from the customer’s trusted partner
- Frees up customer internal resources to focus on strategic issues
- Helps the customer increase the value and return on investments of Symantec technology
- Multi-vendor technical assistance with partners that have a deep understanding of the customer’s heterogeneous IT environment
General Eligibility Requirements
- Demonstrated technical assistance delivery capabilities
- Fully-staffed call center, minimum regional business hours (12 hours per day x 5 days per week)
- Software case tracking system
- End-user service commitments
- In-house support laboratory
- Support renewals infrastructure
- Platinum, Platinum Corporate Reseller, Gold, Silver Level in the Symantec Partner Program (*SMB Specialists will be accepted in North America only)
Buying through a TAPP Partner?
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complete the program application form, and email to TAPP@symantec.com. Alternatively, complete the application form
online. A member of the TAPP team will follow up with you shortly thereafter to discuss your application.