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The Symantec Technical Assistance Partner Program (TAPP) enables our partners to deliver advanced technical assistance to customers with increasingly complex IT environments. As a trusted advocate with priority access to Symantec’s advanced-level technical assistance staff, partners can offer their customers greater levels of technical assistance for the Backup Exec, Symantec Endpoint Security and Messaging and Web Security product families providing them with a broader range of real-time, value added services.
Partner Features & Benefits
- Direct access to Symantec advanced technical support staff (via TAPP Support ID number)
- Access to the latest online technical training
- Marketing support to promote partner positioning
- Partner branded services assistance
- Partner program recognition
- Partners can choose to support one or more of the following: Symantec Endpoint Security product family, Symantec Backup Exec product family or Symantec Messaging and Web Security product family
Customer Benefits
- Highly-qualified technical assistance from partners enabled with Symantec training and direct access to Symantec advanced level support
- Streamlined and expedited technical assistance experience on value added services from the customer’s trusted partner
- Frees up customer internal resources to focus on strategic issues
- Helps the customer increase the value and return on investments of Symantec technology
- Multi-vendor technical assistance with partners that have a deep understanding of the customer’s heterogeneous IT environment
General Eligibility Requirements
- Demonstrated technical assistance delivery capabilities
- Fully-staffed call center, minimum regional business hours (10 hours per day x 5 days per week)
- Software case tracking system
- End-user service commitments
- In-house support laboratory
- Support renewals infrastructure
- Platinum, Platinum Corporate Reseller, Gold, Silver, Silver Corporate Reseller Level in the Symantec Partner Program (*SMB Specialists will be accepted in North America only)
Get Started Today! Become a TAPP Partner
For more information please visit the TAPP information page on PartnerNet
or email us at TAPP@symantec.com. Alternatively, please complete the application form
online. A member of the TAPP team will follow up with you shortly thereafter to discuss your application.