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NewsvineThe Symantec Authorized Technical Assistance Partner Program (TAPP) is designed to enable our partners to deliver improved levels of technical assistance to customers on two key Symantec volume products, Symantec Backup Exec™ and Symantec Endpoint Security.
What are the benefits to YOU as a Customer?
- Highly-qualified technical assistance - TAPP partners are enabled with Symantec technical training, exclusively available within the TAPP program
- Expedited technical assistance – TAPP partners have direct access to Symantec advanced level support in case they need to escalate any technical cases to us on your behalf for BE or SES
- Streamlined assistance – you’ll receive value added services from your trusted partner
- Frees up your internal resources – your trusted TAPP partner will be your single point of contact, allowing more effective and efficient use of your resources and time
- Helps you increase the value and return on your investments of Symantec technology
- Multi-vendor technical assistance - from partners that have a deep understanding of the your heterogeneous IT environment
What criteria do we set for Partners to join the program?
- Demonstrated technical assistance delivery capabilities
- A minimum of 1 Engineer trained per product on the TAPP technical course
- Fully-staffed call center, minimum regional business hours (12 hours per day x 5 days per week)
- Software case tracking system
- End-user service commitments
- In-house support laboratory
- Support renewals infrastructure
- Existing membership in the Symantec Partner Program
