Placing an Order
A:
Online:
- Browse or Search for courses using the Symantec Education online Course Catalog. You can browse all offerings by product group from this page or click on the Search tab to find all courses that match your search criteria.
- Enter a keyword and/or product group in the search box and click Search. If you are looking for instructor-led courses only you can speed up your search by selecting Instructor-Led from the Delivery Type menu.
- A listing of all offerings that match your search criteria will be presented. Click on the Search button for a course to see dates and locations.
- Click on the Register link to add a course or product to your cart.
- Follow on-screen instructions to complete the transaction.
Note: If you have an Education Voucher please click here for instructions.
Phone: Please call Symantec Education at 800-327-2232 (option 4).
A: On the class schedule page there is a "Request Offering" button you can click to request a different class location or date than what is currently available.
A: After we receive your payment you will receive an e-mail confirmation. The e-mail will contain information about your purchased course. For Instructor-Led training, the e-mail confirmation will contain the start times, location, and other details to prepare you for your class.
You will also receive an email notification if we cancel your reservation due to lack of payment.
These notifications serve as your receipt, so please print and save them for your records. If you do not receive email confirmation of your order within 24 hours, please call us at 800 327-2232 (option 4).
A: Within the
Course Catalog click the "Sign In" link in the left navigation bar, then click "New User" to fill out and submit the customer information form. You only need to register with us once.
NOTE: The information we gather from you will not be used outside of Symantec Education without your permission. Symantec Software has implemented a revised Privacy Policy. We would encourage you to review this new policy by
clicking here.
A:Each student must have an individual online profile to register for Symantec Education Services training. If you would like to register multiple students for a class, contact Symantec for assistance at
americas_education@symantec.com or call:
- Americas 800 327-2232 (option 4)
- Europe, Middle East and Africa +44 16 2859 2248
- Asia-Pacific +61 2 8879 1042
A: Registering with Symantec Education allows you to enroll in our instructor-led, Virtual Academy and web-based courses, purchase On-Demand CDs, and take our On-Demand courses online. As a registered user you can view all your current and past learning items, including upcoming registrations. Upon logging in you are presented with My Home Page. This page provides quick access to all of your Symantec education information that is automatically tracked for you, including your upcoming classes, in-progress certifications, transcripts and order history.
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Paying For An Order
A:You can use any of the following payment methods:
By credit card
Symantec currently accepts MasterCard, VISA, and American Express credit cards. If you use our online CyberCash-based Credit Card payment option, upon acceptance of your payment by the system we will consider your enrollment in the class "confirmed."
When you're registering online, be prepared to:
- Indicate card type: VISA, Master Card, or American Express
- Provide the cardholder's name as indicated on the card. For the transaction to be successful, the name and address you provide online must match the name and billing address on file for the credit card.
- Provide the credit card number and expiration date.
By Symantec Education Voucher
To register for courses with a Corporate Savings Pass or Education Pack please follow these steps:
- Search for Instructor-Led courses using the Symantec Education online Course Catalog.
- Enter a keyword and/or product group. You can also select the date and location to further refine your search.
- A listing of all offerings that match your search criteria will be presented.
- Click on the Register link to add a course to your cart.
- Follow the on-screen instructions to login/register.
- When you are presented with the Billing Information page enter your Education voucher and click the Place Order button.
Note: Please pay close attention to zeros and "O"s within your voucher number. If you receive an error when submitting your Education voucher number, please verify your zeros and "O"s, as they look very similar.
By purchase order
To establish a new purchase order and/or register for training using a purchase order, please call 800 327-2232 (option 4). Please note that Symantec Purchase Order Requirements are as follows:
- Clearly defined Bill-To and Ship-To
- Corporate Form or Letterhead
- Name of Requestor
- Requestor's Telephone number or Corporate Telephone number
- End User Company stated if different than Ship-To address
- Purchase Order should be signed and dated by the requester
- Symantec Software, Inc. standard payment terms are NET 30 from invoice date
- Items to be ordered must be clearly stated:
- Product Description
- Unit Price
- Extended Price
- Currency must be clearly stated on the purchase order
Sales Tax
Please note that applicable taxes will be charged to your order. If payment is made by Credit Card, appropriate taxes will be added to your charge amount.
All classes must be paid in full before the start of class.
All classes must be paid in full before the start of class.
Open enrollment
Registration for Symantec Education training offerings are on a "first come, first serve" basis. We recommend registering four to six weeks in advance for instructor-led courses. We must receive payment within two business days in order to confirm your registration.
A: If Symantec Education does not receive your payment within 48 hours after the order was placed the reservation will be canceled and you will need to place your order again.
A: Symantec Education does not generate invoices until after the course has ended.
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Rescheduling or Canceling a Registration
A: In order to reschedule your course or cancel your course and receive a full refund, changes to your order must be received in writing and sent to
americas_education@symantec.com at least 10 business days prior to the course start date for Instructor Led and Virtual Academy courses. Any cancellations made after the 10 business day window will be charged at 100% of course price.
Symantec will not honor refund requests after 12 months from date of order.
Symantec reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances. Symantec will notify you via email at least 10 business days prior to the course start date. Once notified you may reschedule or receive a full credit. Symantec shall not be liable for non refundable travel arrangements if a course is rescheduled/cancelled.
A: Online courses must be cancelled prior to activation.
Symantec will not honor refund requests after 12 months from date of purchase.
Exchange of any Symantec online on-demand license for the same material on CD-ROM is prohibited.
A: In order to receive a full refund, your CD must be unopened.
Please ship the unopened CD, along with a copy of your Order Confirmation notification to:
Symantec
Training Department
1001 Heathrow Park Lane #1033
Heathrow, FL 32746
Your refund will be processed once the unopened CD has been received. Exchange of any Symantec CD-ROM for the same material on an online on-demand license is prohibited.
Symantec will not honor refund requests after 12 months from date of service.
Symantec Education Discount Vouchers
A: The Symantec Education Corporate Pass is a very cost-effective way to educate and maintain your staff's efficiency and competitive edge for companies with large teams. This pass provides 30 or 50 training days to multiple individuals with access to all Instructor-Led and Onsite Training. Symantec Education Corporate Pass Terms and Conditions [
PDF - 48K]
A: To register for courses with a voucher or promo code please follow these steps:
- Go directly to the Symantec Education online Course Catalog and select a product name.
- A listing of all courses for your selected product name will be displayed.
Note: If there are more than ten course titles there will be a "next" link. Click on this link to see more search results.
- Click on a course title to see details and delivery types available for that course.
- On the course details page, click on the "Schedule" button to see the price, class schedule (if applicable) on the Offerings page.
- On the Offerings page click on the "Schedule" link to checkout. You will be asked to log in to your Symantec Education account in order to complete the registration process.
- Follow the on-screen instructions to login/register.
- When you are presented with the Billing Information page, please check the "Voucher" payment option, then enter in your Corporate Pass or Education Pack number into the Voucher field, then click the Place Order button.
Note: Please pay close attention to zeros and "O" & ones and "I" within your voucher number. If you receive an error when submitting your Education voucher number, please verify your zeros and "O" & ones and "I" as they look very similar.
A: If you purchase a Symantec Ed Pack or Corporate Pass, an electronic voucher will be sent to the email address specified during the purchase process. This document contains the voucher number, expiration date, and instructions on how to redeem the voucher.
A: No. Candidates must have taken or completed the class prior to the expiration date specified on the voucher.
A: We do not issue replacement vouchers. Symantec Education is not responsible for lost or stolen vouchers.
A: We do not issue replacement vouchers. Symantec Education is not responsible for lost or stolen vouchers.
A: The VERITAS Savings Pass voucher (discontinued) can only be used by one person. The Symantec Corporate Savings Pass voucher and the Education Pack voucher can be used by multiple persons.
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My Account
A: 1. Click on the Sign In link in the
Course Catalog and log in
2. Click View My Profile in the left navigation bar
Note: The private contact information you enter and update here will help us maintain your account and contact you with any relevant news and information. The information we gather from you will not be used outside of Symantec Education without your permission.
A: 1. Click on the Sign In link in the
Course Catalog and log in
2. Click View My Profile in the left navigation bar
3. Click Change Password
4. Enter old password and new password (twice)
5. Click Save
A: 1. Click on the Sign In link in the
Course Catalog and log in
2. Click on the Forgot My Password? link
2. Enter user name and click Go.
3. Your password is sent to you via email.
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Getting Ready for Instructor-Led Training
A: All required learning materials are provided in the classroom.
A: Preparation for training events is always helpful, but it is not required. If there are pre-requisite course requirements indicated in the course description, then those do apply and should be completed in advance of the class. Students are responsible for ensuring they have the proper prerequisite knowledge and skills before attending a course. All prerequisites are listed in the individual course descriptions.
A: Casual attire is recommended.
A: You may bring your laptop and use phone lines provided for accessing the internet via your local ISPS.
A: No. Symantec Education course materials are not for sale outside of classroom training. You must attend the class to receive the manuals.
A: The class start time is indicated in your Order Confirmation e-mail letter.
Most Symantec Education centers open at 8:30 am daily with classes starting at 9 am. Classes end at approximately 5:00 pm daily. Typically, there is a lunch break, as well as a 15-minute break mid-morning and mid afternoon. Class registration confirmation notices and email reminders provide students with more specific information about each class.
For additional information, call 800-327-2232 (option 4) for sales, or email us at
americas_education@symantec.com
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Getting Ready for Customer Onsite Training
A: In addition to our publicly-scheduled classes, most of our instructor-led courses can be delivered on site at your location. Onsite training events are designed to meet your needs, while reducing the impact on your business. The course content, agenda and timing can be tailored to your specific needs, or you may choose the standard content for any course. Symantec Education uses a complimentary web-based skills assessment to help determine what topics should be minimized and what should be emphasized.
The minimum course delivery duration for onsite training is two days.
To register for any onsite training, please plan four to six weeks in advance. We require confirmation of the required equipment checklist and payment prior to scheduling and confirming a date for the onsite course. Once the date is firmly scheduled, our cancellation policy becomes effective.
A: In addition to our publicly-scheduled classes, most of our instructor-led courses can be delivered on site at your location. Onsite training events are designed to meet your needs, while reducing the impact on your business. The course content, agenda and timing can be tailored to your specific needs, or you may choose the standard content for any course. Symantec Education uses a complimentary web-based skills assessment to help determine what topics should be minimized and what should be emphasized.
The minimum course delivery duration for onsite training is two days.
To register for any onsite training, please plan four to six weeks in advance. We require confirmation of the required equipment checklist and payment prior to scheduling and confirming a date for the onsite course. Once the date is firmly scheduled, our cancellation policy becomes effective.
A: The exact details of your onsite training will vary depending on your requirements. However, the following principles apply to all courses:
-A focus on your business needs and learning objectives
-Flexible content, agenda and delivery options
-Training materials provided
-Privacy and confidentiality: the opportunity to explore issues specific to your organization without members of other companies being present
-Symantec traveling equipment (if applicable): Leave the technical setup to us; we bring it, set it up and tear it down
A: You will receive the number of kits that matches the number of anticipated students listed on the order.
A: Onsite training can be held at your training location, or at an authorized Symantec Education facility. In some cases, we can also hold your training online through our Virtual Academy. This is a good option for those who would like their remote teams being trained at the same time.
A: You should notify Symantec Education of any specific security requirements at your location prior to the event. If special security passes or access is required, it should be fully arranged and authorized prior to the instructor's arrival.
A: If the event is to be delivered at a Symantec Authorized Training Center, we will provide the full training environment, including all necessary software and hardware required for the course.
If the event is to be delivered onsite at your location with our traveling equipment, then we will also provide the software and hardware required for the course.
If the event is to be delivered on-site using your equipment, we will help you identify the technical environment requirements to ensure a successful training engagement.
A: The number of attendees cannot be reduced within 10 business days of the start of the event.
A: If you cancel your registration 10 or more business days before the scheduled event start date, or if you reschedule the same private/onsite training course on a different date, you will not be charged.
If you do not show up for the event, or if you cancel on the day of the event, you will be charged one hundred (100) percent of the event fee. This charge covers everything, including related fees.
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On-Demand Training
A: If you have technical problems while using an on-demand course (web-based or CD-ROM), please contact us at
eLearning@symantec.com.
A:
Windows (98se, 2000, XP)
Internet Explorer 5.0, 5.5, 6.0
Netscape Navigator 7.1
AOL 9
Mozilla Firefox 1.0.3
Macintosh (OS X 10.2, 10.3)
Linux
Safari 1.1, 1.2
Mozilla Firefox 1.0.3
Solaris
Mozilla 1.2, 1.4
Additional Requirements
Macromedia Flash Player 6.0.79 or higher
Macromedia Flash Player 7 or higher for Linux and Solaris
Minimum bandwidth requirement is 56 kb/sec
A: Enrolling in any Symantec On-Demand Web-based training course entitles the owner to a single-user, nontransferable license to use the course. Exchange of any Symantec online On-Demand license for the same materials on CD-ROM is prohibited. Exchange of any Symantec CD-ROM On-Demand license for the same materials online is prohibited as well.
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Symantec Tech Center Training
A: Your subscription to any Tech Center Training expires after one year from date of purchase. During that year, you have unrestricted access to all on-demand modules in the Tech Center site. View each module as many times as you'd like.
A: Yes. On-demand modules are frequently added, keeping the content relevant and timely. New modules are featured in the "Recent Updates" section of the Tech Center site.
A:
Windows (2000, XP)
Internet Explorer 6.0+
Mozilla Firefox 1.7.5+
Windows Media Player 9, 10
Macromedia Flash Player 6.0.79 or higher
Macintosh (OS X 10.2, 10.3)
Safari 1.x+
Mozilla Firefox 1.7.5+
Windows Media Player 9
Macromedia Flash Player 6.0.79 or higher
Linux
Mozilla Firefox 1.7.5+
Konqueror 3.2+
Windows Media Player 6.4
Macromedia Flash Player 7 or higher
You also need to complete
ALL browser settings indicated below.
A: You likely have a pop-up blocker enabled on your browser that is preventing the module from opening in a new window. To temporarily disable most blockers hold the Ctrl key while clicking the launch link. Otherwise, complete ALL steps below to access Tech Center modules:
- Use IE 5.5 or higher to view Tech Center modules
- Ensure pop-up blockers are turned off on IE: On your IE browser menu select Tools > Popup Blocker > Turn off pop-up blocker
- Ensure that pop-up blockers are also turned off on any integrated toolbars, such as the Yahoo! or Google toolbars.
- Ensure that IE allows pop-ups from the Symantec sites: On your IE browser menu select Tools > Internet Options > Privacy tab > Pop-up Blocker Settings > check that the "Allowed sites" list includes these sites:
*.symantec.com
*.veritas.com
If these are not listed type them in one at a time into the "Address of Web site to allow" field and hit the "Apply" button.
- Ensure these websites are allowed to use cookies: On your IE browser menu select Tools > Internet Options > Privacy tab > Sites > check that the "Managed Web sites" list includes all sites:
*.symantec.com
*.veritas.com
If these are not listed type them in one at a time into the "Address of Web site" field and hit the "Allow" button.
- Save your settings, close then reopen IE. to test your access to the Tech Center modules.
If you are still unable to view the Tech Center modules after completing ALL steps above:
a. If you are using a company computer/laptop contact your IT department, as there there may be additional corporate firewall restrictions or filters which can't be altered by employees. Otherwise, contact us.
b. If you are using a personal computer please contact us.
A: For help with the Backup Exec Tech Center please contact
BE_TechCenter@symantec.com
For help with the Control Compliance Suite Tech Center please contact CCS_TechCenter@symantec.com
For help with the Enterprise Vault Tech Center please contact EV_TechCenter@symantec.com
For help with the Symantec Endpoint Security (formerly AntiVirus) Tech Center please contact SAV_TechCenter@symantec.com
For help with the Security Awareness Tech Center please contact SA_Center@symantec.com
Please include the following details in your email:
- Your Tech Center username
- Connection type: Company network, DSL/cable from home without using a corporate VPN, DSL/cable from home using a corporate VPN, or other (please provide other type)
- Clickpath you took from login to issue
- Are you able to view the free modules (and not able to view the non-free modules)?
- Have you completed ALL steps to allow access to modules outlined above?
Your subscription fee entitles you to a one (1) year access privilege to the Tech Center Subscription web site for the product you selected, after which your subscription expires. Each year, thirty (30) days prior to expiration of your Tech Center Subscription, a renewal notification will be sent to your registered email address. Symantec makes commercially reasonable efforts to provide current and accurate information but hereby expressly disclaims all warranties, including but not limited to warranties of merchantability and fitness for purpose, with respect to any technical support information provided on this web site.
Symantec IT Infrastructure Library (ITIL) Training
A: At least a 486DX 33Mhz CPU
Windows (95+)
At least 16MB of RAM
At least VGA Graphics capability with a minimum 512k video RAM
A 28.8Kbps or higher Internet connection
Microsoft-compatible mouse
Internet Explorer 5.5+
Netscape Navigator 4.76+
Macromedia Flash Player 5.0+
Browser Font Setting of Medium (default)
An MPC-compliant sound card with attached speakers or headphones is recommended
Certification
