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- Placing an Order
- How do I enroll for Symantec Education courses or products?
Online:
1. Browse or Search for courses using the Symantec Education online Course Catalog. You can browse all offerings by product group from this page or click on the Search tab to find all courses that match your search criteria.
2. Enter a keyword and/or product group in the search box and click Search. If you are looking for instructor-led courses only you can speed up your search by selecting Instructor-Led from the Delivery Type menu.
3. A listing of all offerings that match your search criteria will be presented. Click on the Search button for a course to see dates and locations.
4. Click on the Register link to add a course or product to your cart.
5. Follow on-screen instructions to complete the transaction.
Note: If you have an Education Voucher please click here for instructions.
Email: Please contact Symantec Education.
- What if I've found the course I want, but my location is not listed on the schedule?
On the class schedule page there is a "Request Offering" button you can click to request a different class location or date than what is currently available.
- How will I know that my order has been confirmed?
After we receive your payment you will receive an e-mail confirmation. The e-mail will contain information about your purchased course. For Instructor-Led training, the e-mail confirmation will contain the start times, location, and other details to prepare you for your class.
You will also receive an email notification if we cancel your reservation due to lack of payment.
These notifications serve as your receipt, so please print and save them for your records. If you do not receive email confirmation of your order within 24 hours, please contact us.- How do I register with Symantec Education?
Within the Course Catalog click the "Sign In" link in the left navigation bar, then click "New User" to fill out and submit the customer information form. You only need to register with us once.
NOTE: The information we gather from you will not be used outside of Symantec Education without your permission. Symantec Software has implemented a revised Privacy Policy. We would encourage you to review this new policy by clicking here.
- How do I register multiple students?
Each student must have an individual online profile to register for Symantec Education Services training. If you would like to register multiple students for a class, contact Symantec for assistance at latam_education@symantec.com or call 5255 50 91 0660 (Ext 2709 and 2695).
- Why register?
Registering with Symantec Education allows you to enroll in our instructor-led, Virtual Academy and web-based courses, purchase On-Demand CDs, and take our On-Demand courses online. As a registered user you can view all your current and past learning items, including upcoming registrations. Upon logging in you are presented with My Home Page. This page provides quick access to all of your Symantec education information that is automatically tracked for you, including your upcoming classes, in-progress certifications, transcripts and order history.
- Paying For An Order
- How do I pay for courses or products?
You can use any of the following payment methods:
By credit card
Symantec currently accepts MasterCard, VISA, and American Express credit cards. If you use our online CyberCash-based Credit Card payment option, upon acceptance of your payment by the system we will consider your enrollment in the class "confirmed."
When you're registering online, be prepared to:
1. Indicate card type: VISA, Master Card, or American Express
2. Provide the cardholder's name as indicated on the card. For the transaction to be successful, the name and address you provide online must match the name and billing address on file for the credit card.
3. Provide the credit card number and expiration date.
By Symantec Education Voucher
To register for courses with Education Training Credits please follow these steps:
1. Search for Instructor-Led courses using the Symantec Education online Course Catalog.
2. Enter a keyword and/or product group. You can also select the date and location to further refine your search.
3. A listing of all offerings that match your search criteria will be presented.
4. Click on the Register link to add a course to your cart.
5. Follow the on-screen instructions to login/register.
6. When you are presented with the Billing Information page enter your Education voucher and click the Place Order button.
Note: Please pay close attention to zeros and "O"s within your voucher number. If you receive an error when submitting your Education voucher number, please verify your zeros and "O"s, as they look very similar.
By purchase order
To establish a new purchase order and/or register for training using a purchase order, please call 5255 50 91 0660 (Ext 2709 and 2695). Please note that Symantec Purchase Order Requirements are as follows:
1. Clearly defined Bill-To and Ship-To
- Corporate Form or Letterhead
- Name of Requestor
- Requestor's Telephone number or Corporate Telephone number
- End User Company stated if different than Ship-To address
2. Purchase Order should be signed and dated by the requester
3. Symantec Software, Inc. standard payment terms are NET 30 from invoice date
4. Items to be ordered must be clearly stated:
- Product Description
- Unit Price
- Extended Price
5. Currency must be clearly stated on the purchase order
Sales Tax
Please note that applicable taxes will be charged to your order. If payment is made by Credit Card, appropriate taxes will be added to your charge amount.
To establish a new purchase order and/or register for training using a purchase order, please call 5255 50 91 0660 (Ext 2709 and 2695). Please note that Symantec Purchase Order Requirements are as follows:
1. Clearly defined Bill-To and Ship-To
- Corporate Form or Letterhead
- Name of Requestor
- Requestor's Telephone number or Corporate Telephone number
- End User Company stated if different than Ship-To address
2. Purchase Order should be signed and dated by the requester
3. Symantec Software, Inc. standard payment terms are NET 30 from invoice date
4. Items to be ordered must be clearly stated:
- Product Description
- Unit Price
- Extended Price
5. Currency must be clearly stated on the purchase order
All classes must be paid in full before the start of class.
Open enrollment
Registration for Symantec Education training offerings are on a "first come, first serve" basis. We recommend registering four to six weeks in advance for instructor-led courses. We must receive payment within two business days in order to confirm your registration.
- What happens if I do not send my payment in time?
If Symantec Education does not receive your payment within 48 hours after the order was placed the reservation will be canceled and you will need to place your order again.
- Is it possible to receive an invoice before the course start date?
Symantec Education does not generate invoices until after the course has ended.
- Rescheduling or Canceling a Registration
- How can I cancel or reschedule a course?
In order to reschedule your course or cancel your course and receive a full refund, changes to your order must be received in writing and sent to latam_education@symantec.com at least 10 business days prior to the course start date for Instructor Led and Virtual Academy courses. Any cancellations made after the 10 business day window will be charged at 100% of course price.
Symantec will not honor refund requests after 12 months from date of order.
Symantec reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances. Symantec will notify you via email at least 10 business days prior to the course start date. Once notified you may reschedule or receive a full credit. Symantec shall not be liable for non refundable travel arrangements if a course is rescheduled/cancelled.
There are no cancellations or refunds when Instructor Led and Virtual Academy courses are purchased as a part of a training bundle.
- How can I cancel my online on-demand course?
Online courses must be cancelled prior to activation. There are no cancellations or refunds when Online courses are purchased as a part of a training bundle.
Symantec will not honor refund requests after 12 months from date of purchase.
Exchange of any Symantec online on-demand license for the same material on CD-ROM is prohibited.
- How can I return learning products like on-demand CDs?
In order to receive a full refund, your CD must be unopened.
Please ship the unopened CD, along with a copy of your Order Confirmation notification to:
Symantec
Training Department
1001 Heathrow Park Lane #1033
Heathrow, FL 32746 Your refund will be processed once the unopened CD has been received. Exchange of any Symantec CD-ROM for the same material on an online on-demand license is prohibited. Symantec will not honor refund requests after 12 months from date of service.
Symantec
Training Department
1001 Heathrow Park Lane #1033
Heathrow, FL 32746 Your refund will be processed once the unopened CD has been received. Exchange of any Symantec CD-ROM for the same material on an online on-demand license is prohibited. Symantec will not honor refund requests after 12 months from date of service.
- Symantec Education Discount Vouchers
- What discount programs does Symantec Education currently offer?
The Education Training Credits program is a very cost-effective way to educate and maintain your staff's efficiency and competitive edge for companies with large teams. Training Credits enable multiple individuals within an organization to access all training courses except for Tech Centers and Custom Learning. See Symantec Education Training Credits Terms and Conditions.
Education Training Credits,Note: Please pay close attention to zeros and "O" & ones and "I" within your voucher number. If you receive an error when submitting your Education voucher number, please verify your zeros and "O" & ones and "I" as they look very similar. Click here to register for courses included in your Training Bundle.
Symantec Education Training Bundles offer comprehensive, cost-effective training solutions to best meet your needs. Training bundles offer a combination of training components, along with a certification exam voucher to enhance your proficiency with Symantec products as well as explore other Symantec training offering at a savings for you. See Symantec Education Training Bundles Terms and Condition.
Education Training Credits,Note: Please pay close attention to zeros and "O" & ones and "I" within your voucher number. If you receive an error when submitting your Education voucher number, please verify your zeros and "O" & ones and "I" as they look very similar. Click here to register for courses included in your Training Bundle.
Symantec Education Training Bundles offer comprehensive, cost-effective training solutions to best meet your needs. Training bundles offer a combination of training components, along with a certification exam voucher to enhance your proficiency with Symantec products as well as explore other Symantec training offering at a savings for you. See Symantec Education Training Bundles Terms and Condition.
- How do I use my Voucher or Promo code?
To register for courses with a voucher or promo code please follow these steps:
- Go directly to the Symantec Education online Course Catalog. and select a product name.
- A listing of all courses for your selected product name will be displayed.
Note: If there are more than ten course titles there will be a "next" link. Click on this link to see more search results. - Click on a course title to see details and delivery types available for that course.
- On the course details page, click on the "Schedule" button to see the price, class schedule (if applicable) on the Offerings page.
- On the Offerings page click on the "Schedule" link to checkout. You will be asked to log in to your Symantec Education account in order to complete the registration process.
- Follow the on-screen instructions to login/register.
- When you are presented with the Billing Information page, please check the "Voucher" payment option, then enter your Training Credits number into the Voucher field, then click the Place Order button.
Note: Please pay close attention to zeros and "O" & ones and "I" within your voucher number. If you receive an error when submitting your Education voucher number, please verify your zeros and "O" & ones and "I" as they look very similar.
- If I purchase a Voucher, how and when will I receive it?
If you purchase Training Credits, an electronic voucher will be sent to the email address specified during the purchase process. This document contains the voucher number, expiration date, and instructions on how to redeem the voucher.
- I was unable to use my voucher prior to the expiration date. Can I get an extension?
No. Candidates must have taken or completed the class prior to the expiration date specified on the voucher.
- I bought the wrong voucher. Can I get a refund?
We do not issue replacement vouchers. Symantec Education is not responsible for lost or stolen vouchers.
- I lost my voucher. How can I get a replacement?
We do not issue replacement vouchers. Symantec Education is not responsible for lost or stolen vouchers.
- Is a voucher transferable?
Symantec Training Credits can be used by any employee or independent contractor within the company that has purchased the credits.
- My Education Account
- How do I update my personal information?
1. Click on the Sign In link in the Course Catalog and log in
2. Click View My Profile in the left navigation bar
Note: The private contact information you enter and update here will help us maintain your account and contact you with any relevant news and information. The information we gather from you will not be used outside of Symantec Education without your permission.
2. Click View My Profile in the left navigation bar
Note: The private contact information you enter and update here will help us maintain your account and contact you with any relevant news and information. The information we gather from you will not be used outside of Symantec Education without your permission.
- How do I change my password?
1. Click on the Sign In link in the Course Catalog and log in
2. Click View My Profile in the left navigation bar
3. Click Change Password 4. Enter old password and new password (twice) 5. Click Save
2. Click View My Profile in the left navigation bar
3. Click Change Password 4. Enter old password and new password (twice) 5. Click Save
- What if I forgot my password?
1. Click on the Sign In link in the Course Catalog and log in
2. Click on the Forgot My Password? link
3. Enter user name and click Go.
4. Your password is sent to you via email.
2. Click on the Forgot My Password? link
3. Enter user name and click Go.
4. Your password is sent to you via email.
- Cómo prepararse para el entrenamiento dirigido por un instructor
- ¿Qué debo traer conmigo conmigo a la clase?
Todos los materiales de aprendizaje necesarios se le proporcionarán en la clase.
- ¿Se requiere alguna tarea de preparación (requisitos previos)?
La preparación para los eventos de entrenamiento siempre resulta útil, pero no es un requisito previo. Si se indican requisitos previos para el curso en la descripción del curso, se aplican dichos requisitos, que deben cumplirse con antelación a la clase. Los alumnos son responsables de asegurarse de que cumplen con los requisitos previos de conocimientos y habilidades antes de asistir a un curso. Todos los requisitos previos se listas en las descripciones de cada uno de los cursos.
- ¿Qué vestimenta se requiere?
Se recomienda vestimenta casual.
- ¿Puedo acceder a Internet para controlar mi correo electrónico desde la computadora de la clase?
Puede traer su laptop y usar las líneas de teléfono provistas para acceder a Internet a través de su ISPS local.
- ¿Puedo comprar los materiales de curso por separado?
No. Los materiales de los cursos de Symantec Education no están a la venta fuera del entrenamiento en el aula. Debe asistir a la clase para recibir los manuales.
- ¿Cuál es la dirección y el número de teléfono de mi lugar de entrenamiento?¿Qué hoteles recomiendan?
Consulte las Ubicaciones de las aulas.
- ¿A qué hora comienza/finaliza la clase?
La hora de inicio de la clase se indica en la carta de Confirmación de Pedido enviada por correo electrónico.
La mayoría de los centros de Symantec Education abren a las 8:30 a.m. diariamente, y las clases comienzan a las 9 a.m. Las clases finalizan alrededor de las 5:00 p.m. diariamente.
Generalmente, hay un receso para almorzar, así como un receso de 15 minutos a media mañana y a media tarde. Los avisos de conformación de inscripción en las clases y los recordatorios por correo electrónico proporcionan a los alumnos información más específica acerca de cada clase.
Para obtener información adicional envíenos un mensaje de correo electrónico a latam_education@symantec.com.
- Cómo prepararse para el entrenamiento en el sitio del cliente
- ¿Qué es el entrenamiento en el sitio?
Además de las clases con programas públicos, la mayoría de los cursos liderados por un instructor se pueden impartir en el sitio en sus instalaciones. Los eventos de entrenamiento tienen por objetivo satisfacer sus necesidades, reduciendo al mismo tiempo el impacto en sus negocios. El contenido, el programa y las fechas del curso se pueden ajustar a sus necesidades específicas, o bien puede elegir un contenido estándar para cada curso. Symantec Education usa una evaluación de habilidades gratuita basada en la Web para ayudar a determinar qué temas se deben reducir al mínimo y cuáles deben acentuarse.
La duración mínima de los cursos de entrenamiento en el sitio es de dos días.
Para inscribirse en cualquier tipo de entrenamiento en el sitio, planifique con cuatro a seis semanas de antelación. Requerimos confirmación de la lista de comprobación de los equipos requeridos y el pago antes de programar y confirmar una fecha para el curso en el sitio. Una vez que la fecha se ha programado en firme, entra en vigencia nuestra política sobre cancelaciones.
- ¿Cómo hago los arreglos para un evento de entrenamiento en el sitio?
In addition to our publicly-scheduled classes, most of our instructor-led courses can be delivered on site at your location. Onsite training events are designed to meet your needs, while reducing the impact on your business. The course content, agenda and timing can be tailored to your specific needs, or you may choose the standard content for any course. Symantec Education uses a complimentary web-based skills assessment to help determine what topics should be minimized and what should be emphasized.
The minimum course delivery duration for onsite training is two days.
To register for any onsite training, please plan four to six weeks in advance. We require confirmation of the required equipment checklist and payment prior to scheduling and confirming a date for the onsite course. Once the date is firmly scheduled, our cancellation policy becomes effective.
- ¿Qué está incluido?
Los detalles exactos de su curso de entrenamiento en el sitio variarán según sus requisitos. Sin embargo, los siguientes principios se aplican a todos los cursos:
-Enfoque en sus necesidades de negocios y objetivos de aprendizaje
-Contenido, programa y opciones de entrega flexibles
-Provisión de materiales de entrenamiento
-Privacidad y confidencialidad: la oportunidad de analizar asuntos específicos de su organización sin la presencia de otras compañías, equipos móviles de Symantec (si corresponde): Permita que nosotros nos ocupemos del entorno técnico; nosotros lo llevamos, instalamos y retiramos.
- ¿Cuántos kits para alumnos recibiré?
Usted recibirá la cantidad de kits que coincida con la cantidad de alumnos que se espera listados en el pedido.
- ¿Dónde se realizan los eventos de entrenamiento en el sitio?
El entrenamiento en el sitio se puede realizar en sus propias instalaciones de entrenamiento o en instalaciones autorizadas de Symantec Education. En algunos casos, también podemos ofrecer el entrenamiento en línea a través de nuestra Academia Virtual. Es una buena opción para aquéllos que desean que se entrene a sus equipos remotos al mismo tiempo.
- ¿Qué sucede si mi ubicación tiene requisitos de acceso de seguridad específicos?
Debe notificar a Symantec Education todos los requisitos de seguridad específicos de su ubicación antes del evento. Si se requieren pases de seguridad o acceso especiales, deben tratarse y autorizarse antes de la llegada del instructor.
- ¿Existen requisitos de hardware/software para los eventos en el sitio?
Si el evento se realizará en Centro de Entrenamiento Autorizado de Symantec, proporcionaremos todo el entorno de entrenamiento, incluidos todo el software y el hardware requeridos para el curso.
Si el evento se realizará en el sitio en sus instalaciones con nuestros equipos móviles, también proporcionaremos todo el entorno de entrenamiento, incluidos todo el software y el hardware requeridos para el curso.
Si el evento se realizará en el sitio utilizando sus equipos, le ayudaremos a identificar los requerimientos del entorno técnico a fin de asegurar una realización exitosa del entrenamiento.
- ¿Qué sucede si deseamos reducir la cantidad de asistentes?
La cantidad de asistentes no se puede reducir dentro de los 10 días hábiles anteriores a la fecha de inicio del evento.
- ¿Cuál es la política de cancelación de los eventos en el sitio?
Si cancela su inscripción 10 o más días hábiles antes de la fecha de inicio programada para el evento, o si reprograma el mismo curso de entrenamiento privado/en el sitio para una fecha diferente, no pagará ningún cargo.
Si no se presenta para el evento, o si cancela el día del evento, se le cobrará cien (100) por ciento de la cuota del evento. Este cargo cubre todo, incluso las cuotas relacionadas.
- Entrenamiento a solicitud
- ¿Con quién puedo ponerme en contacto si tengo problemas técnicos para usar un curso a solicitud?
Si usted tiene problemas técnicos para usar un curso a solicitud (basado en la Web o en CD-ROM), comuníquese con nosotros a sesystems@symantec.com.
Please include the specific details of the issue you are encountering including your browser type and settings, the error you are experiencing, and the clicks/steps you took that led up to the error. This will help us more quickly troubleshoot your issue.
- ¿Cuáles son los requisitos técnicos para usar los cursos a solicitud?
- Windows (98se, 2000, XP)
Internet Explorer 5.0+
Netscape Navigator 7.1
AOL 9
Mozilla Firefox 1.0.3
Macintosh (OS X 10.2, 10.3) - Linux
Safari 1.1, 1.2
Mozilla Firefox 1.0.3 - Solaris
Mozilla 1.2, 1.4 - Requerimientos adicionales
Macromedia Flash Player 6.0.79 o superior
Macromedia Flash Player 7 o superior para Linux y Solaris
El requerimiento de ancho de banda mínimo es de 56 kb/s
- What are the technical requirements for On-Demand Instructor-Led courses?
View all system requirements and the features you'll be able to access based on your system configuration.
On-Demand Insructor-Led courses are best viewed with:
Windows 2000+, Macintosh OS X 10.3.9+, Linux
Internet Explorer 6+, Firefox 1.5.x+
RealPlayer 10.x
VPN: If using Cisco VPN use Cisco 5.0+ OR disable VPN
On-Demand Insructor-Led courses are best viewed with:
Windows 2000+, Macintosh OS X 10.3.9+, Linux
Internet Explorer 6+, Firefox 1.5.x+
RealPlayer 10.x
VPN: If using Cisco VPN use Cisco 5.0+ OR disable VPN
- ¿Puedo intercambiar mi curso a solicitud en línea por una versión en CD del mismo curso?
La inscripción en cualquier curso de entramiento basado en la Web a solicitud de Symantec otorga al propietario el derecho a una licencia monousuario no transferible para usar el curso. Se prohíbe el intercambio de licencias a solicitud en línea por los mismos materiales en CD-ROM. También se prohíbe el intercambio de cualquier licencia a solicitud en CD-ROM por los mismos materiales en línea.
- Symantec Tech Center Training (eLearning Subscription)
- ¿Cuánto dura mi suscripción en el Tech Center?
Su suscripción al Tech Center es válida por un año. Durante ese año, tiene acceso ilimitado a todos los módulos a solicitud del centro. Visualice cada módulo tantas veces como desee.
- ¿Está el contenido actualizado?
Sí. Se añaden módulos a solicitud frecuentemente por lo que el contenido sigue siendo pertinente y oportuno. Los módulos nuevos se incluyen en la sección "Actualizaciones recientes" del sitio del Tech Center.
- ¿Cuáles son los requisitos técnicos para usar los Tech Centers?
- Windows (2000, XP)
Internet Explorer 6.0+
Mozilla Firefox 1.7.5+
Windows Media Player 9, 10
Macromedia Flash Player 6.0.79 o superior - Macintosh (OS X 10.2, 10.3)
Safari 1.x+
Mozilla Firefox 1.7.5+
Windows Media Player 9
Macromedia Flash Player 6.0.79 o superior - Linux
Mozilla Firefox 1.7.5+
Konqueror 3.2+
Windows Media Player 6.4
Macromedia Flash Player 7 o superiorYou also need to complete ALL browser settings indicated below.
- When I click a link to launch a module nothing happens - why?
You likely have a pop-up blocker enabled on your browser that is preventing the module from opening in a new window. To temporarily disable most blockers hold the Ctrl key while clicking the launch link. Otherwise, complete ALL steps below to access Tech Center modules:
- Use IE 5.5 or higher to view Tech Center modules
- Ensure pop-up blockers are turned off on IE: On your IE browser menu select Tools > Popup Blocker > Turn off pop-up blocker
- Ensure that pop-up blockers are also turned off on any integrated toolbars, such as the Yahoo! or Google toolbars
- Ensure that IE allows pop-ups from the Symantec sites: On your IE browser menu select Tools > Internet Options > Privacy tab > Pop-up Blocker Settings > check that the "Allowed sites" list includes these sites:
*.symantec.com
*.veritas.com
If these are not listed type them in one at a time into the "Address of Web site to allow" field and hit the "Apply" button. - Ensure these websites are allowed to use cookies: On your IE browser menu select Tools > Internet Options > Privacy tab > Sites > check that the "Managed Web sites" list includes all sites:
*.symantec.com
*.veritas.com
If these are not listed type them in one at a time into the "Address of Web site" field and hit the "Allow" button. - Save your settings, close then reopen IE. to test your access to the Tech Center modules.
If you are still unable to view the Tech Center modules after completing ALL steps above:
a. If you are using a company computer/laptop contact your IT department, as there may be additional corporate firewall restrictions or filters which can't be altered by employees. Otherwise, contact us.
b. If you are using a personal computer please contact us.
- I purchased a Tech Center but can't access it
a. If you have received your Tech Center subscription confirmation email (see sample email) and followed the access instructions provided, then received a "The user name or password entered is incorrect." message, click on the "Forgot your password?" link on the login page to request your password or email sesystems@symantec.com.
b. If you received your Tech Center purchase order certificate (see sample 1 or sample 2) and tried to access your Tech Center but received an error message, you first need to redeem the subscription using your voucher/serial number posted in your certificate in order to complete the registration process. Follow the steps below:
- Go to the Symantec Education site home page at http://www.symantec.com/es/mx/business/training/, click on your Tech Center, then on the Tech Center page click on the “Register Now” link
- Click the “Schedule” button on the course description page, then click the “SCHEDULE” link on the offerings page
- Login using your Symantec Education username and password. If you do not have a Symantec Education account, please create a new account.
Note: The Symantec Education account is different from the Symantec.com or Symantec License Portal accounts - After the Terms & Conditions page review your Tech Center order on the following page, then click the Confirm button at the bottom right of the page
- On the Billing Information page check the “Use Voucher” box to select this method to redeem your voucher (you are not paying again, you are using your voucher of payment to redeem the order). A "Voucher/Certificate Number" field will then appear on the page
- Enter your voucher/serial number, which is located in the middle of the certificate you received (see certificate sample 1 or sample 2) , in the Voucher/Certificate Number field and hit the “Place Order” button
- You will see the Order Confirmation page from which you can access your Tech Center immediately.
You will also receive a Tech Center subscription confirmation email (see sample email) - To access your Tech Center again at a later time go to Symantec Training at http://www.symantec.com/es/mx/business/training/ and either click on the “Login To My Education” link in the right column or click on your Tech Center link, then the "Login" link
- Who should I contact if I have a question about my Tech Center?
Send an email to sesystems@symantec.com with the following information:
- Your Tech Center
- Your Tech Center username
- Clickpath you took from login to issue
- Did you receive a confirmation email for your Tech Center? If so, please include it with email as an attachment
- Have you completed ALL steps to allow access to modules outlined above?
- What are the Symantec Tech Center terms and conditions?
Your subscription fee entitles you to a one (1) year access privilege to the Tech Center Subscription web site for the product you selected, after which your subscription expires. Each year, thirty (30) days prior to expiration of your Tech Center Subscription, a renewal notification will be sent to your registered email address. Symantec makes commercially reasonable efforts to provide current and accurate information but hereby expressly disclaims all warranties, including but not limited to warranties of merchantability and fitness for purpose, with respect to any technical support information provided on this web site.
- How do I install and enable Adobe Flash Player in Mozilla Firefox?
The following instructions will take you through the process of installing and enabling Adobe Flash Player in Mozilla Firefox.
Note: Steps may need to be repeated after installing an upgrade.
Note: Steps may need to be repeated after installing an upgrade.
- Open Mozilla Firefox and go to http://get.adobe.com/flashplayer.
- Uncheck any boxes to not install other products or toolbars you may not want.
- A yellow bar will appear near the top of the browser page with an 'Allow' button all the way on the right. Screenshot 1. (The 'Allow' button will not appear for future Flash Player downloads.)
- On the next page, a Software Installation window appears. Click on the 'Install Now' button. Screenshot 2.
- An Add-ons window is displayed. Click on the 'Restart Firefox' button to complete the update. Screenshot 3.
- Firefox will restart and install the Flash Player. In the 'Install Adobe Flash Player' window, check the box to agree to the terms of the license agreement, then click the 'Install' button. Screenshot 4.
- When the installation is complete, click the 'Close Download Manager' button and restart Firefox.
- After restarting Firefox, go to the Tools menu then choose Options. Screenshot 5.
- Click the Security tab, then click on the 'Exceptions' button. Screenshot 6.
- Type get.adobe.com in the Address of web site: field then click the 'Allow' button. Screenshot 7.
- Click the 'Close' button and then OK.
- Adobe Flash Player is now enabled in your Mozilla Firefox browser.
- Symantec IT Infrastructure Library (ITIL) Training
- What are the technical requirements for using on-demand courses?
- Windows (95+)
Internet Explorer 5.5+
Netscape Navigator 4.76+
Browser Font Setting of Medium (default) - Macromedia Flash Player 5.0+
- At least a 486DX 33Mhz CPU
At least 16MB of RAM
At least VGA Graphics capability with a minimum 512k video RAM - A 28.8Kbps or higher Internet connection
- Microsoft-compatible mouse
- An MPC-compliant sound card with attached speakers or headphones is recommended
- Symantec Virtual Academy Training
- What are the technical requirements for Virtual Academy courses?
Interwise:
To setup the AT&T Connect Participant application, a user's PC must run:
To setup the AT&T Connect Participant application, a user's PC must run:
- Microsoft Windows (2000, XP SP1/SP2)
Windows Vista is also supported by Interwise v8.2
Internet Explorer 6.0+ (recommended), most forms of Netscape 4.7+
AT&T Connect also supports Mozilla or Firefox
If connected to the internet via AOL, minimize your AOL browser and use Internet Explorer to attend the class - At least 64 MB of RAM in PC and a monitor resolution of at least High Color (16 bit) at 800 by 600
- Internet connection, preferably high speed
- The audio may be run over the PC or the telephone. Headsets to allow students to speak using the internal mic/speakers of the PC will be shipped to students once registered for a class
- Test if your system is prepared ahead of class time by going to http://www.interwise.com/live/ECPConnect.asp
TrueLab:
The following web browsers are supported for use with TrueLab:
- Microsoft Windows (2000, XP, and 2003)
Internet Explorer 6, Internet Explorer 7, Mozilla Firefox 1.5, Mozilla Firefox 2 - Sun Solaris (10)
Mozilla 1.7, Mozilla Firefox 1.5, Mozilla Firefox 2 - Apple Mac OS X 10.4 (Tiger)
Safari 2 - The TrueLab Client Applet supports the following Java Virtual Machines (JVM)
Sun JVM 1.4.2+ minimum requirement
Sun Java 5 aka JVM 1.5.x recommended for optimal performance and to take advantage of some of the advanced features of the TrueLab Client Applet. Download it from http://www.java.com - Internet connection must be at least a dedicated 56Kbps connection.
- Broadband or leased line connection for optimal results
- Test your system with the TrueLab system checker at http://truelab.hatsize.com/syscheck
- How do I print out my certificate of Virtual Academy course completion?
1. Click on the "Sign In" link in the left navigation bar of the Course Catalog and log in
2. Click View My Transcript in the left navigation bar
3. Click Print Certificate of Completion for your completed class
2. Click View My Transcript in the left navigation bar
3. Click Print Certificate of Completion for your completed class
- How to Print Your Certificate of Course Completion
- How do I print out my certificate of course completion?
1. Click on the "Sign In" link in the left navigation bar of the Course Catalog and log in
2. Click View My Transcript in the left navigation bar
3. Click Print Certificate of Completion for your completed class
2. Click View My Transcript in the left navigation bar
3. Click Print Certificate of Completion for your completed class
- Certification
- What if I have a certification question?
See the Symantec Certification Program Policies and Frequently Asked Questions page where you will find a comprehensive Certification FAQ.
- How to Send Someone a Link to a Course Description Within the Online Catalog
- How do I send my manager/colleague a link to a specific course description?
Because of the framework of the Symantec Education online course catalog it is not possible to copy the url of a course description page to send to someone else to view it. However, you can create a direct link to a course description to bookmark or to send to someone else by following these steps:
- From the Symantec Training home page click on View Course Catalog.
- On the Course Catalog's main page, click on a product name to view the product's course list, such as "Backup Exec"
- You will see a list of available course titles for the selected product. Beside each title is a course ID (what's this?). Copy the course ID of the course title you would like to send to someone.
- Paste the course ID into the area indicated by "XXXXXX" within this url:
https://education.symantec.com/Saba/Web/sena/goto/SYMCourseDetail?courseNo=XXXXXX¤cy=MXN&locale=en_US For example:
https://education.symantec.com/Saba/Web/sena/goto/SYMCourseDetail?courseNo=DP1382¤cy=MXN&locale=en_US would link to the course description for Upgrading Symantec Backup Exec 11d to 12. - From this course description page you or your manager/colleague can click on the "Schedule" button at the bottom right of the page to view course availability, price, and other details; and to register online for the course.
- Symantec Training Bundles
- Why should I purchase Training Bundles?
Training bundles are an excellent way for you to get a comprehensive set of training offerings plus certification on any of a number of Symantec’s products at a savings.
- If I buy Training Bundles, am I limiting what Education courses are available to me?
No. Although training bundles are only available for a selected set of Symantec products, your organization can still purchase stand alone training offerings for other Symantec products or solutions.
- Are e-learning courses included in Training Bundles?
Yes. Each of the Training Bundle types offers one or more eLearning components depending on the bundle. See more information on our Training Bundles page.
- Is eLibrary included in Training Bundles?
A subscription to the Symantec eLibrary is included in both the Premium and Self-Paced bundle offerings.
- What savings do Training Bundles offer?
By purchasing a training bundle, you can save up to 35% off the cost of purchasing each training component separately.
- When do Training Bundles expire?
Training bundle vouchers expire 12 months after original purchase.
- What course offerings can be purchased with Training Bundles?
Information on the course offering bundles can be found on our Training Bundles page.
- Can Training Bundles be purchased through Symantec resellers?
Training bundles are available to be sold through Symantec resellers.
- How will the usage of my Training Bundles be tracked?
Training bundles will be tracked within your profile on Symantec’s learning management system.
- What will I receive as notification of my purchase of Training Bundles?
Upon purchase of a training bundle, you will receive a training bundle voucher which will include the training bundle purchased, the terms and conditions, and the expiration date of your training bundle.
Your certification exam voucher will be sent approximately 15 business days from the original purchase. To redeem your certification exam voucher, follow the directions on your certification voucher.
- Are extensions allowed if I do not use my Training Bundles in the time allotted?
No, there are no extensions. You must use your Training Bundle prior to the expiration date.
- How do I access my training bundle eLearning components?
Once registered, you will have access to the eLearning components of your training bundle: Log in to your Symantec Education account and click on the "View My Enrollments" link in the left navigation bar.
- If I have a problem accessing my Training Bundle components, who can I contact?
If you have questions or need assistance, send an email to sesystems@symantec.com. Please include the specific details of the issue you are experiencing. This will help us more quickly troubleshoot your issue.
- What are the Training Bundle Terms & Conditions?
View the full details of the Training Bundles Terms & Conditions.
