Frequently Asked Questions

1. Browse or Search for courses using the Symantec Education online Course Catalog. You can browse all offerings by product group from this page or click on the Search tab to find all courses that match your search criteria.
2. Enter a keyword and/or product group in the search box and click Search. If you are looking for instructor-led courses only you can speed up your search by selecting Instructor-Led from the Delivery Type menu.
3. A listing of all offerings that match your search criteria will be presented. Click on the Search button for a course to see dates and locations.
4. Click on the Register link to add a course or product to your cart.
5. Follow on-screen instructions to complete the transaction.

Note: If you have an Education Voucher please click here for instructions.

Phone: Please call Symantec Education at 27 11 448 2080.

You will also receive an email notification if we cancel your reservation due to lack of payment.

• Americas 800 327-2232 (option 4)
• Europe, Middle East and Africa +44 16 2859 2248
• Asia-Pacific +61 2 8879 1042

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Symantec will not honor refund requests after 12 months from date of order.

Symantec reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances. Symantec will notify you via email at least 10 business days prior to the course start date. Once notified you may reschedule or receive a full credit. Symantec shall not be liable for non refundable travel arrangements if a course is rescheduled/cancelled.

There are no cancellations or refunds when Instructor Led and Virtual Academy courses are purchased as a part of a training bundle.

Symantec will not honor refund requests after 12 months from date of purchase.

Exchange of any Symantec online on-demand license for the same material on CD-ROM is prohibited.

The Education Training Credits program is a very cost-effective way to educate and maintain your staff's efficiency and competitive edge for companies with large teams. Training Credits enable multiple individuals within an organization to access all training courses except for Tech Centers and Custom Learning. See Symantec Education Training Credits Terms and Conditions.

Note: Please pay close attention to zeros and "O" & ones and "I" within your voucher number. If you receive an error when submitting your Education voucher number, please verify your zeros and "O" & ones and "I" as they look very similar. Click here to register for courses included in your Training Bundle.

Symantec Education Training Bundles offer comprehensive, cost-effective training solutions to best meet your needs. Training bundles offer a combination of training components, along with a certification exam voucher to enhance your proficiency with Symantec products as well as explore other Symantec training offering at a savings for you. See Symantec Education Training Bundles Terms and Condition.

• Go directly to the Symantec Education online Course Catalog. and select a product name.
• A listing of all courses for your selected product name will be displayed.
  Note: If there are more than ten course titles there will be a "next" link. Click on this link to see more search results.
• Click on a course title to see details and delivery types available for that course.
• On the course details page, click on the "Schedule" button to see the price, class schedule (if applicable) on the Offerings page.
• On the Offerings page click on the "Schedule" link to checkout. You will be asked to log in to your Symantec Education account in order to complete the registration process.
• Follow the on-screen instructions to login/register.
• When you are presented with the Billing Information page, please check the "Voucher" payment option, then enter in your Corporate Pass or Education Pack number into the Voucher field, then click the Place Order button.

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Most Symantec Education centers open at 8:30 am daily with classes starting at 9 am. Classes end at approximately 5:00 pm daily. Typically, there is a lunch break, as well as a 15-minute break mid-morning and mid afternoon. Class registration confirmation notices and email reminders provide students with more specific information about each class.

For additional information, call 27 11 448 2080 for sales, or email us at emea_education@symantec.com

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The minimum course delivery duration for onsite training is two days.

To register for any onsite training, please plan four to six weeks in advance. We require confirmation of the required equipment checklist and payment prior to scheduling and confirming a date for the onsite course. Once the date is firmly scheduled, our cancellation policy becomes effective.

The minimum course delivery duration for onsite training is two days.

To register for any onsite training, please plan four to six weeks in advance. We require confirmation of the required equipment checklist and payment prior to scheduling and confirming a date for the onsite course. Once the date is firmly scheduled, our cancellation policy becomes effective.

-A focus on your business needs and learning objectives
-Flexible content, agenda and delivery options
-Training materials provided
-Privacy and confidentiality: the opportunity to explore issues specific to your organization without members of other companies being present -Symantec traveling equipment (if applicable): Leave the technical setup to us; we bring it, set it up and tear it down

If the event is to be delivered onsite at your location with our traveling equipment, then we will also provide the software and hardware required for the course.

If the event is to be delivered on-site using your equipment, we will help you identify the technical environment requirements to ensure a successful training engagement.

If you do not show up for the event, or if you cancel on the day of the event, you will be charged one hundred (100) percent of the event fee. This charge covers everything, including related fees.

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Please include the specific details of the issue you are encountering including your browser type and settings, the error you are experiencing, and the clicks/steps you took that led up to the error. This will help us more quickly troubleshoot your issue.

• Windows (98se, 2000, XP)
  Internet Explorer 5.0+
  Netscape Navigator 7.1
  AOL 9
  Mozilla Firefox 1.0.3
  Macintosh (OS X 10.2, 10.3)
• Linux
  Safari 1.1, 1.2
  Mozilla Firefox 1.0.3
• Solaris
  Mozilla 1.2, 1.4
• Additional Requirements
  Macromedia Flash Player 6.0.79 or higher
  Macromedia Flash Player 7 or higher for Linux and Solaris
  Minimum bandwidth requirement is 56 kb/sec

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• Windows (2000, XP)
  Internet Explorer 6.0+
  Mozilla Firefox 1.7.5+
  Windows Media Player 9, 10
  Macromedia Flash Player 6.0.79 or higher
• Macintosh (OS X 10.2, 10.3)
  Safari 1.x+
  Mozilla Firefox 1.7.5+
  Windows Media Player 9
  Macromedia Flash Player 6.0.79 or higher
  
• Linux
  Mozilla Firefox 1.7.5+
  Konqueror 3.2+
  Windows Media Player 6.4
  Macromedia Flash Player 7 or higher

  You also need to complete ALL browser settings indicated below.

• Use IE 5.5 or higher to view Tech Center modules
• Ensure pop-up blockers are turned off on IE: On your IE browser menu select Tools > Popup Blocker > Turn off pop-up blocker
• Ensure that pop-up blockers are also turned off on any integrated toolbars, such as the Yahoo! or Google toolbars
• Ensure that IE allows pop-ups from the Symantec sites: On your IE browser menu select Tools > Internet Options > Privacy tab > Pop-up Blocker Settings > check that the "Allowed sites" list includes these sites:
  *.symantec.com
  *.veritas.com
  If these are not listed type them in one at a time into the "Address of Web site to allow" field and hit the "Apply" button.
• Ensure these websites are allowed to use cookies: On your IE browser menu select Tools > Internet Options > Privacy tab > Sites > check that the "Managed Web sites" list includes all sites:
  *.symantec.com
  *.veritas.com
  If these are not listed type them in one at a time into the "Address of Web site" field and hit the "Allow" button.
• Save your settings, close then reopen IE. to test your access to the Tech Center modules.

  If you are still unable to view the Tech Center modules after completing ALL steps above:
  a. If you are using a company computer/laptop contact your IT department, as there may be additional corporate firewall restrictions or filters which can't be altered by employees. Otherwise, contact us.
  b. If you are using a personal computer please contact us.

b. If you received your Tech Center purchase order certificate (see sample 1 or sample 2) and tried to access your Tech Center but received an error message, you first need to redeem the subscription using your voucher/serial number posted in your certificate in order to complete the registration process. Follow the steps below:

• Go to the Symantec Education site home page at http://www.symantec.com/en/za/business/training/, click on your Tech Center, then on the Tech Center page click on the “Register Now” link
• Click the “Schedule” button on the course description page, then click the “SCHEDULE” link on the offerings page
• Login using your Symantec Education username and password. If you do not have a Symantec Education account, please create a new account.
  Note: The Symantec Education account is different from the Symantec.com or Symantec License Portal accounts
• After the Terms & Conditions page review your Tech Center order on the following page, then click the Confirm button at the bottom right of the page
• On the Billing Information page check the “Use Voucher” box to select this method to redeem your voucher (you are not paying again, you are using your voucher of payment to redeem the order). A "Voucher/Certificate Number" field will then appear on the page
• Enter your voucher/serial number, which is located in the middle of the certificate you received (see certificate sample 1 or sample 2) , in the Voucher/Certificate Number field and hit the “Place Order” button
• You will see the Order Confirmation page from which you can access your Tech Center immediately.
  You will also receive a Tech Center subscription confirmation email (see sample email)
• To access your Tech Center again at a later time go to Symantec Training at http://www.symantec.com/en/za/business/training/ and either click on the “Login To My Education” link in the right column or click on your Tech Center link, then the "Login" link

• Your Tech Center
• Your Tech Center username
• Clickpath you took from login to issue
• Did you receive a confirmation email for your Tech Center? If so, please include it with email as an attachment
• Have you completed ALL steps to allow access to modules outlined above?

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• Windows (95+)
  Internet Explorer 5.5+
  Netscape Navigator 4.76+
  Browser Font Setting of Medium (default)
• Macromedia Flash Player 5.0+
• At least a 486DX 33Mhz CPU
  At least 16MB of RAM
  At least VGA Graphics capability with a minimum 512k video RAM
• A 28.8Kbps or higher Internet connection
• Microsoft-compatible mouse
• An MPC-compliant sound card with attached speakers or headphones is recommended

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• Microsoft Windows (2000, XP SP1/SP2)
  Windows Vista is also supported by Interwise v8.2
  Internet Explorer 6.0+ (recommended), most forms of Netscape 4.7+
  AT&T Connect also supports Mozilla or Firefox
  If connected to the internet via AOL, minimize your AOL browser and use Internet Explorer to attend the class
• At least 64 MB of RAM in PC and a monitor resolution of at least High Color (16 bit) at 800 by 600
• Internet connection, preferably high speed
• The audio may be run over the PC or the telephone. Headsets to allow students to speak using the internal mic/speakers of the PC will be shipped to students once registered for a class
• Test if your system is prepared ahead of class time by going to http://www.interwise.com/live/ECPConnect.asp

TrueLab:
The following web browsers are supported for use with TrueLab:

• Microsoft Windows (2000, XP, and 2003)
  Internet Explorer 6, Internet Explorer 7, Mozilla Firefox 1.5, Mozilla Firefox 2
• Sun Solaris (10)
  Mozilla 1.7, Mozilla Firefox 1.5, Mozilla Firefox 2
• Apple Mac OS X 10.4 (Tiger)
  Safari 2
• The TrueLab Client Applet supports the following Java Virtual Machines (JVM)
  Sun JVM 1.4.2+ minimum requirement
  Sun Java 5 aka JVM 1.5.x recommended for optimal performance and to take advantage of some of the advanced features of the TrueLab Client Applet. Download it from http://www.java.com
• Internet connection must be at least a dedicated 56Kbps connection.
• Broadband or leased line connection for optimal results
• Test your system with the TrueLab system checker at http://truelab.hatsize.com/syscheck

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• From the Symantec Training home page click on View Course Catalog.
• On the Course Catalog's main page, click on a product name to view the product's course list, such as "Backup Exec"
• You will see a list of available course titles for the selected product. Beside each title is a course ID (what's this?). Copy the course ID of the course title you would like to send to someone.
• Paste the course ID into the area indicated by "XXXXXX" within this url:
  https://education.symantec.com/Saba/Web/seuk/goto/SYMCourseDetail?courseNo=XXXXXX&currency=USD&locale=en_US

  For example:
  https://education.symantec.com/Saba/Web/seuk/goto/SYMCourseDetail?courseNo=DP1382&currency=USD&locale=en_US would link to the course description for Upgrading Symantec Backup Exec 11d to 12.

• From this course description page you or your manager/colleague can click on the "Schedule" button at the bottom right of the page to view course availability, price, and other details; and to register online for the course.

Your certification exam voucher will be sent approximately 15 business days from the original purchase. To redeem your certification exam voucher, follow the directions on your certification voucher.