Error: "LiveUpdate failed. Could not connect to the LiveUpdate server." while running LiveUpdate Scan in Norton 360 2.0
1
Start Norton 360.
2
Click Help & Support > About Norton 360.
3
Check for the date next to Protection Updates.
4
Do one of the following depending on your situation:
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If the date matches with the current date, go to Step 2.
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If the date does not match with the current date, run a tool to update your Protection Updates.
1
Start Norton 360.
2
Click Tasks.
3
Click Run Scans.
4
Click Comprehensive Scan.
5
Click Go.
6
When the scan completes, exit all the programs, and restart the computer.
1
Click the Start button, and then click Control Panel.
2
Do one of the following depending on your operating system:
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For Windows Vista: Click the Network and Internet icon, and then click Network and Sharing Center. In the left pane, under Tasks, click Manage network connections.
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For Windows XP: Double-click the Network Connections icon.
3
Right-click the network adapter that is currently active, and then click Properties.
If the User Access Control appears, click Continue.
4
In the Network Connection Properties window, under "This connection uses the following items", click Internet Protocol (TCP/IP) or Internet Protocol Version 4 (TCP/IPv4).
5
Click Properties.
6
In the Internet Protocol (TCP/IP) Properties window, on the General tab, check the DNS server settings.
If "Use the following DNS server addresses" radio button is selected, check the server addresses. Make sure that the DNS server addresses displayed are the same that are provided to you by your Internet service provider or your network administrator.
If the DNS server address starts with 85.255.11x.x, then it is more likely that the DNS cache has been poisoned as the result of a Pharming attack. For more information on Pharming, read:
Online Fraud: Pharming
DOCID: 20080131142250EN
Operating System: Windows Vista,Windows XP
Last modified: 2/27/09