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Modifying the registry to fix the problems that occurred after upgrading to Windows XP Service Pack 3 or Windows Vista Service Pack 1

STEP 1

Temporarily turn off Norton 360 2.0 Protection

Start Norton 360.

Click Settings.

Under Quick Controls , uncheck SymProtect Tamper Protection.

Click Close.

STEP 2

Delete the registry keys

This section has steps to modify Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the specified registry key.

For instructions, read the following document:

Backing up the Windows registry

Click Start > Run.

In the Run dialog box type the following text:

regedit

Click OK.

Navigate to the following key:

HKEY_LOCAL_MACHINE\SYSTEM

In the Edit menu, click Find....

In the "Find what:" box, type the following text:

$%&'(

Click Find Next.

Press Delete.

Click Yes to confirm the deletion.

Press F3 to search for the next registry key.

Repeat lines 8 to 10 until you see the message "Finished searching through the registry."

Click OK.

Exit Registry Editor.

STEP 3

Turn on Norton 360 2.0 Protection

Start Norton 360.

Click Settings.

Under Quick Controls, check SymProtect Tamper Protection.

Click Close.

Thank you for completing these steps, is your issue resolved?

Yes
No

DOCID: 20080528154203EN
Operating System: Windows XP
Last modified: 6/12/08

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