Error: "8506,430" after you install a Norton 2009 product
To fix this problem, uninstall and reinstall your Norton product. Download and run the Norton Removal Tool to uninstall your Norton product.
If you downloaded your product from your service provider, you do not have a Product Key. Please skip Step 1 and continue with Step 2 below.
You may also find your Product Key at the back of the CD sleeve, or in the confirmation email that you received from Symantec for your download purchase. Once you write down the Product Key, go to Step 2.
Start your Norton 2009 product.
On the top of the main product window, click Norton Account.
Type in your email address and password for your Norton Account, then click Sign In.
If you do not have a Norton Account set up already, click Create your account now, complete the form, then click Submit.
Under Products, click Norton product.
Where Norton product is the name of your Norton product.
Write down the Product Key.
Sign out of your Norton Account, then continue with Step 2 below.
Download and run the Norton Removal Tool
The Norton Removal Tool uninstalls all Norton 2003 and later products, Norton 360, and Norton SystemWorks 12.0 from your computer. Before you continue, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. If you have pcAnywhere or WinFAX, uninstall it using Add or Remove Programs before running the Norton Removal Tool. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products.
Download the Norton Removal Tool.
Save the file to the Windows desktop.
On the Windows desktop, double-click the Norton Removal Tool icon.
Follow the on-screen instructions.
Your computer may be restarted more than once, and you will be provided the instructions on how to reinstall your Norton product. After you reinstall your Norton product, run LiveUpdate and install all the available updates. Run LiveUpdate again until there are no updates available, and then restart the computer.
DOCID: 20080828103549EN
Operating System: Windows 7,Windows Vista,Windows XP
Last modified:
12/8/09
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