Troubleshooting CD/DVD problems
1
Download the GEAR driver.
Save the file onto the Windows desktop.
2
On your Windows desktop, double-click Driver_Installer_x86_x64.exe.
3
When the Open File - Security Warning appears, click Run.
If the User Account Control alert appears, click Allow.
4
In the GEAR driver installer window, click Next.
5
Read the License Agreement, click I accept the terms in the license agreement, and then click Next.
6
Enter the User Name and Organization, and then click Next.
7
Click Install.
8
When you see the message "The InstallShield Wizard has successfully installed GEAR driver...", click Finish.
9
Restart the computer.
1
Download the FIXCD file.
Save the file onto the Windows Desktop.
2
On the Windows desktop, double-click the fixcd.reg.
3
Click Yes.
5
Click OK.
6
Exit all programs and restart the computer.
DOCID: 20080929165146EN
Operating System: Windows Vista,Windows XP
Last modified: 1/29/09