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My Norton product stops functioning after I upgrade to Windows 7

If you cannot start your Norton product, or if you see any error message with your Norton product after the Windows 7 upgrade, we recommend that you uninstall and reinstall your Norton product. Download and run the Norton removal tool to uninstall your Norton product.

STEP 1

Save your Product Key

If you downloaded your product from your service provider, you do not have a Product Key. Please skip Step 1 and continue with Step 2 below.

You may also find your Product Key at the back of the CD sleeve, or in the confirmation email that you received from Symantec for your download purchase. Once you write down the Product Key, go to Step 2.

Go to your Norton Account.

http://www.myNortonAccount.com

Type in your email address and password for your Norton Account, then click Sign In.

Under Products, click Norton product.

Where Norton product is the name of your Norton product.

Write down the Product Key.

Sign out of your Norton Account, then continue with Step 2 below.

STEP 2

Download and run the Norton Removal Tool

The Norton Removal Tool uninstalls all Norton 2003 and later products, Norton 360, and Norton SystemWorks 12.0 from your computer. Before you continue, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. If you have pcAnywhere or WinFAX, uninstall it using Add or Remove Programs before running the Norton Removal Tool. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products.

Download the Norton Removal Tool.

Save the file to the Windows desktop.

DOWNLOAD

On the Windows desktop, double-click the Norton Removal Tool icon.

Follow the on-screen instructions.

Restart your computer.

The instructions to reinstall your Norton products will be provided after the computer restarts.

Thank you for completing these steps, is your issue resolved?

Yes
No

DOCID: 20091019224313EN
Operating System: Windows 7
Last modified: 12/8/09

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