Download and run the Norton Removal Tool to remove your Norton 2006 product or later version
If you downloaded your product from your service provider, you do not have a Product Key. Please skip Step 1 and continue with Step 2 below.
STEP 1
Save your Product Key
You may also find your Product Key at the back of the CD sleeve, or in the confirmation email that you received from Symantec for your download purchase. Once you write down the Product Key, go to Step 2.
1
Go to the Norton Account Login page.
http://www.myNortonAccount.com
2
Type in your email address and password for your Norton Account, then click Sign In.
3
Under Products, click Norton product.
Where Norton product is the name of your Norton product.
4
Write down the Product Key.
5
Sign out of your Norton Account, then continue with Step 2 below.
STEP 2
Download and run the Norton Removal Tool
The Norton Removal Tool uninstalls all Norton 2003 and later products, Norton 360, and Norton SystemWorks 12.0 from your computer. Before you continue, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. If you have pcAnywhere or WinFAX, uninstall it using Add or Remove Programs before running the Norton Removal Tool. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products.
1
2
On the Windows desktop, double-click the Norton Removal Tool icon.
3
Follow the on-screen instructions.
4
Restart your computer.
Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
DOCID: 20080828154508EN
Operating System: Windows 7,Windows Vista,Windows XP
Last modified: 12/8/09