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What to do if you suspect that you have a threat when using a Norton 2009 product


STEP 1
Configure Auto-Protect options

1

Start your Norton program.

2

In the Computer pane, click Settings.

3

Next to Low Risks, move the slider towards left to Remove.

4

If the Early Load shows Off, click the status indicator to turn it On.

5

Click Apply, and then click OK.

STEP 2
Run LiveUpdate

1

Start your Norton program.

2

In the Computer pane, click Run LiveUpdate.

3

Click OK when LiveUpdate finishes installing all the updates.

STEP 3
Run Full System Scan

1

Start your Norton program.

2

In the Computer pane, click Scan Now > Run Full System Scan.

3

Click Finish when the scan completes.

STEP 4
Restart your computer

Exit all the programs and, then restart your computer.

STEP 5
Run Full System Scan

1

Start your Norton program.

2

In the Computer pane, click Scan Now > Run Full System Scan.

3

Click Finish when the scan completes.

Thank you for completing these steps, is your issue resolved?

Yes
No

DOCID: 20080611121132EN
Operating System: Windows 7,Windows Vista,Windows XP
Last modified: 11/3/09
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