Thousands of new viruses are created every day. Even with the best virus protection in the world, there is always a possibility of being infected by malware. Once inside your system, viruses may attack Norton and prevent it from working; in these cases, the threat needs to be removed manually. Please consider using our Spyware & Virus Removal. Learn more at our Spyware & Virus FAQ.
Virus removal options:
- If you are comfortable troubleshooting complex PC issues, try the free, do-it-yourself tools listed on this page.
- If you’d rather let NortonLive experts do the work for you, use our Spyware & Virus Removal (fee-based service).
If you aren’t ready to tackle complex PC troubleshooting:
Spyware & Virus Removal (fee-based service)
NortonLive experts remove malware while you sit back and watch.
Note: Please have your Windows Recovery CD ready before calling.
If you don’t know the name of your threat:
Update Defitinions & Scan with Norton
Instructions for customers with Norton already installed.
A free threat detection tool for non-Norton customers.
If you know the name of the threat:
Research threats and get step-by-step removal instructions.
Free downloadable tools to remove many top threats.