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Contact Symantec Authentication Services

Support Contact Information

SSL Certificate Support

24/7 Phone support
Phone: 1-877-438-8776 or 1-520-477-3111
Email us or search our Knowledge Center.

Managed PKI for SSL Support

Phone: 1-800-579-2848 or 1-520-477-3104
Mon-Fri 5 a.m. to 6 p.m. PT
Email us or search our Knowledge Center.

Certificate Intelligence Center Support

Phone: 1-800-579-2848 or 1-520-477-3104
Mon-Fri 5 a.m. to 6 p.m. PT
Email us

Code Signing Support

24/7 Phone Support
Phone: 1-877-438-8776 or 1-520-477-3102
Email us or search our Knowledge Center

Managed PKI Support

Phone: 1-800-579-2848 or 1-520-477-3104
Mon-Fri 5 a.m. to 6 p.m. PT
Email us or search our Knowledge Center

Safe Site Support

24/7 Phone Support
Phone: 1-877-438-8776 or 1-520-477-3102
Email us or search our Knowledge Center

Digital IDs for Secure Email Support

Email us or search our Knowledge Center

Billing Inquiry Support

Email us for SSL, MPKI, or MSS products.

ECA Certificate Support

Phone: 1-866-202-5570 or 1-520-477-3107
Mon-Fri 7 a.m. to 4 p.m. PT
Email us or search our Knowledge Center

TC TrustCenter Support

24/7 Phone Support
Phone: 1-800-579-2848 or 1-520-477-3104
Email us or search our Knowledge Center

Device Certificate Services Support

24/7 Phone Support
Phone: 1-800-579-2848 or 1-520-477-31045
Email us or search our Knowledge Center

Validation & ID Protection Service (VIP) Support

Phone: 1-800-579-2848 or 1-520-477-3104
Mon-Fri 5 a.m. to 6 p.m. PT
Email us or search our Knowledge Center

VIP Access for Mobile & Identity Protection Center Support:

Phone: 1-800-579-2848 or 1-520-477-3104
Mon-Fri. 7 a.m. to 4 p.m. PT
Email us or search our Knowledge Center
NOTE: If you purchased your VIP Credential from a VIP Member Site, contact the VIP Member Site for assistance. List of member sites.

VIP Fraud Detection Service Support

24/7 Phone Support
Phone: 1-800-579-2848 or 1-520-477-3104
Email us or search our Knowledge Center

Sales Contact Information

SSL Certificates

Phone: 1-520-477-3111 or 1-866-893-6565
Submit inquiry online

SSL Channel Sales / ISP SSL Sales

Phone: 1-866-893-6565
Email us

SSL Renewals

Phone: 1-866-893-6565 or 1-650-426-3347
Email us

Safe Site

Phone: 1-866-893-6565 or 1-520-477-3111
Submit inquiry online

Code Signing Certificates

Phone: 866-893-6565 or 520-477-3111
Submit inquiry online

Managed PKI for SSL
Multiple Server Certificates

Phone: 1-520-477-3135
Email us

Managed PKI

Phone: 1-800-745-6054
Submit inquiry online

Managed PKI/Adobe Certified Document Services

Phone: 1-800-745-6054
Submit inquiry online

Report Abuse

SSL Certificate Support

If you have encountered a Norton Secured seal or certificate that is used incorrectly, please report it to Symantec.
Report Norton Secured Seal Abuse
Report Code Signing Misuse
Report SSL Certificate Complaint

Office Locations

  • North America
    Worldwide Headquarters 350 Ellis Street
    Mountain View, CA 94043
    Phone: 1-650-426-3100
    Massachusetts 275 2nd Avenue
    Waltham, MA 02451
    Phone: 1-781-530-2200
    Indiana 226 West Wayne Street
    Fort Wayne, Indiana 46802
  • Europe
    Symantec Switzerland AG Andreasstrasse 15,
    8050 Zurich
    Phone: 0800 56 29 24 or
    toll free: 0800 565 999
    Fax: 0800 562 925
    Symantec (UK) Limited 350 Brook Drive, GreenPark,
    Reading Berkshire RG2 6UH, UK
    Phone: +353 1 793 9053 or
    + 41 (0) 26 429 7929
    Fax: +41 26 429 7020
    Symantec Tour Egée - 17 avenue de l'Arche -
    La Défense 6
    92671 Courbevoie Cedex, France
    Phone: 0800 90 43 51
    Fax: 0800 90 28 76
    Symantec Deutschland GmbH Wappenhalle
    Konrad-Zuse-Platz 2-5, D-81829 München
    Phone: 0800 128 1000
    (kostenlos aus DE) or
    0800 208899 (kostenlos aus AT)
    Fax: +353 1 850 2261
    Symantec Spain S.L. Parque Empresarial La Finca – Somosaguas,
    Paseo del Club Deportivo,
    Edificio 13, oficina D1, 28223,
    Pozuelo de Alarcón, Madrid, España
    Phone: 900 93 1298
    Fax: 900 97 1002
    Symantec Denmark ApS Business Center Nord ApS, Lyngbyvej 20,
    Copenhagen 2100, Denmark
    Phone: 80 88 29 78
    Symantec Nordic A.B Kista Science Tower,
    Färögatan 33, Flr 5,
    16154 Kista, Sverige
    Phone: 020 081 0335
    Fax: 020 081 0337 or
    +46 858 769 420
  • Asia
    Australia 134 Moray Street
    South Melbourne
    Australia, 3205
    Phone: +61 3 9674 5500
    Japan Akasaka, 1-11-44 Akasaka Intercity Building
    Minato-ku
    Tokyo 107-0052 Japan
    Phone: +81 3 5114 4794
  • South America
    Brasil Headquarters Av. Dr. Chucri Zaidan, 920 - 12.o andar, Market Place Tower
    São Paulo, SP
    Phone: +1 520-477-3111
  • Africa
    South Africa The Gateway Building, 1 Century Boulevard, Century City 7441
    Cape Town, South Africa
    Phone: +27 21 819 2200