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  2. Managed Services Incident Response

Cyber Security: Managed Services Incident Response

Emergency Response Service provides on-site investigation support to help organizations mitigate the impact of an attack or outbreak to quickly restore business as usual. Because every incident is different in vector, scope, and impact, with unique legal, regulatory, and industry requirements, it’s vital to engage a trusted leader in security to help respond and tailor the appropriate response strategy. Symantec draws from deep skills and years of experience to help resolve your incident, return to normal operations, and prevent incident recurrence while minimizing the operational impact. Our investigators will provide management support and communications, empowering your executives to make the right business decisions related to response actions.
Symantec follows generally accepted forensic procedures to collect, preserve, and analyze evidence. In accordance with your objectives, Symantec uses a variety of techniques including log analysis, network and systems forensics, advanced malware analysis, and security intelligence to determine the root cause, timeline, and full extent of the incident.
Following the conclusion of response activities, Symantec will provide you a full report of the response investigation complete with all recommendations and proposals for avoidance of future incidents from observed on-site issues and behaviors, including executive and board-level summaries of our investigation’s findings and recommendations.

Key Benefits

  • Address threats, vulnerabilities, virus outbreaks and incidents
  • Reduce the time between discovery and remediation
  • Deliver timely and measured response with minimal business disruption
  • Support executives with guidance on both internal and external response
  • Execute remediation plans to prevent recurrence


To declare an incident
and request aid