Step 1: Identify the maintenance contract(s) requiring renewal. Decide if you would like to align their contract end dates.
If you have multiple maintenance contracts, it may be possible to align your contract end dates to a single date.
Step 2: Gather your Proof of Purchase details.
Proof of Purchase information is required by Symantec to validate your license ownership and determine whether you are entitled to purchase ongoing maintenance.
Find out more about Proof of Purchase
Step 3: Plan your future business needs. Renewal time is the ideal opportunity to review your usage trends and assess your future licensing needs to determine if you need to purchase any additional licenses or upgrade to a more fully-featured product. Your reseller will be able to advise you on options to suit your growing business needs.
Step 4: Contact your reseller to place your order.
Request a quote from your reseller to renew your maintenance contract(s) and/or purchase any additional software licenses. If you don’t have a partner of choice, you can search for a reseller using our Partner Locator. You can also contact Symantec to discuss your renewal options.
Step 5: Update your product.
Symantec will e-mail you a renewal order confirmation which contains: a) your updated License certificate, b) any new license purchase details, and c) details on how to update your product. You can also refer to the licensing section of your product documentation or the Symantec Knowledge Base for product specific instructions on how to add or update licenses in your product.
Step 6: Register your new maintenance serial numbers
and make sure to update/correct your designated technical support contact information.
Only designated individuals at your company are eligible to call in to receive technical support. Alternatively you can email your request to firstname.lastname@example.org