Symantec training, direct access to senior-level technical support engineers and a partner account manager to facilitate Symantec interactions are key features of this program.
General Program Requirements
Demonstrated support delivery capabilities are required to join the program. Symantec Partner Program participants who qualify become members of an elite group able to provide technical support on authorized products. General requirements include:
Symantec Partner Program, Platinum Level
Fully-staffed 24x7x365 call center
Electronic case tracking system
Support lab
Renewals infrastructure
Completion of Support Readiness Training (SRT) curriculum
For more information on authorized products and membership requirements contact your channel sales representative.
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