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Partner Satisfaction

Recently Resolved Partner Issues

We value your feedback as we continue to improve our systems and processes. You'll find information below about changes and enhancements we've made based on your feedback and recommendations.

Additional technical support in local languages

Symantec has now expanded technical support into the following local languages: Russian, Turkish, Hebrew and Indonesian. This should make it easier for partners in those regions to resolve technical issues.

Gain a competitive advantage with Symantec Specializations

You now have access to a range of additional Specializations, there is something to suit everyone whatever line of business you are in. Login to PartnerNet to check which of our current Specializations are available to you. These Specializations give you a competitive advantage and allow you to promote your capabilities to customers by rewarding you with additional benefits, tools and resources that allow you to drive profitability. We have been adding to the portfolio over the last few months and there are more launches scheduled for later this year, so be sure to keep checking back for all the latest information!

Symantec Partner Program Quick Guide – discover and access your program benefits

Discover the range of benefits and resources available to your organization as a member of the Symantec Partner Program. Our new Partner Program Quick Guide is designed to help you access the range of benefits which help you learn, use, demonstrate, sell and support Symantec products. Access your copy today!

Software-as-a-Service (SaaS) partner programs – Hosted service sales opportunities

The growing popularity of SaaS implementations provides new opportunities to expand your service portfolio and generate recurring revenues. Symantec’s recent acquisition of MessageLabs enables you to strengthen your role as a trusted advisor by offering your customers industry-leading SaaS solutions for securing and managing email, Web, and IM communications. Join the MessageLabs Associate or Reseller Partner Program today!

Symantec University – updated for your needs

Thanks to your feedback, Symantec University for Partners located on PartnerNet has recently been enhanced to provide you with easy access to a range of tools and resources designed to make you successful. New training categories include; solutions, competitive, campaigns, and business fundamentals.

Symantec Sales Expert Plus accreditation – Apply your sales knowledge in areas relevant to you

Symantec accreditation, SSE+, prepares you to compete for business at a highly technical level. This technical sales training relates to point products, enabling you to apply sales knowledge in areas relevant to your business. All SSE+ product assessments include a Technical Sales Presentation, Technical Architecture and Product Demonstration. Access these new product training and assessments, at no cost, via PartnerNet today!

Generating leads just got easier with Campaign Creator!

Did you know that the Campaign Creator tool can help you generate more leads? This fast and simple tool used for creating customized co-branded email communications is located in the Campaigns area of PartnerNet making it easier than ever for you to access. Why not check it out today and start taking advantage of the different campaigns designed to enable you to drive new business.

Easy access to Opportunity Registration portal

PartnerNet has recently become the single location where partners participating in the Opportunity Registration Program can register and manage their opportunities. This important change means that you will only need to login to PartnerNet to access the Opportunity Registration Portal - making it easier than ever to participate!

Engage with other Symantec partners on Symantec Connect

Engage with us at Symantec and other Symantec partners on Symantec Connect. This online community provides an interactive forum enabling you to stay up to date on all the latest news and information, ask questions and to engage in discussions with other partners. All members of the Symantec Partner Program can now access the Partner Group on Symantec Connect via PartnerNet, or by creating a bookmark. These links will give you immediate read-only access to the Forum, then simply sign in, or create a new account, to post a new question or reply to existing questions.