Performance Against Service Level Targets

We track our own performance closely. Below are recorded metrics from Symantec Email Security.cloud showing service performance over the past six months.

  Actual Performance
Service Level Target April
2014
May
2014
June
2014
July
2014
August
2014
September
2014
AntiSpam Effectiveness Over 99% 99.999972% 99.999972% 99.999972% 99.999972% 99.999974% 99.999974%
AntiSpam Accuracy No more than 0.0003% 0.000011% 0.000013% 0.000011% 0.000012% 0.000011% 0.000011%
AntiVirus Accuracy No more than 0.0001% 0.000001% 0.000001% 0.000001% 0.000002% 0.000001% 0.000001%
Email Service Availability 100% 100% 100% 100% 100% 100%* 100%
Web Service Availability 100% 100% 100% 100% 100% 100% 100%

*Some customers experienced a temporary service delay in August although the service remained available.