Performance Against Service Level Targets

We track our own performance closely. Below are recorded metrics from Symantec Email Security.cloud showing service performance over the past six months.

  Actual Performance
Service Level Target September
2014
October
2014
November
2014
December
2014
January
2015
February
2015
AntiSpam Effectiveness Over 99% 99.999974% 99.999975% 99.999974% 99.999982% 99.999981% 99.999980%
AntiSpam Accuracy No more than 0.0003% 0.000011% 0.000011% 0.000010% 0.000008% 0.000009% 0.000011%
AntiVirus Accuracy No more than 0.0001% 0.000001% 0.000002% 0.000002% 0.000002% 0.000002% 0.000002%
Email Service Availability 100% 100% 100% 100% 100% 100% 100%
Web Service Availability 100% 100% 100% 100% 100% 100% 100%