Performance Against Service Level Targets

We track our own performance closely. Below are recorded metrics from Symantec Email Security.cloud showing service performance over the past six months.

  Actual Performance
Service Level Target September
2013
October
2013
November
2013
December
2013
January
2014
February
2014
AntiSpam Effectiveness Over 99% 99.999980% 99.999976% 99.999974% 99.999974% 99.999972% 99.999972%
AntiSpam Accuracy No more than 0.0003% 0.000007% 0.000008% 0.000010% 0.000010% 0.000010% 0.000009%
AntiVirus Accuracy No more than 0.0001% 0.000001% 0.000001% 0.000002% 0.000001% 0.000003% 0.000002%
Email Service Availability 100% 100% 100% 100% 100% 100% 100%