Symantec United States
global sites
products and services
purchase
support
security response
downloads
about symantec
search
feedback


© 1995-2007 Symantec Corporation.
All rights reserved.
Legal Notices
Privacy Policy

masthead
 
 
News Release

Symantec Launches One-on-One Internet Program for Technical Support

-- Innovative Chat Now! Service Provides One Click Access To Live Technical Support Technicians --

Cupertino, Calif --April 14, 1998-- Symantec Corporation (Nasdaq: SYMC) today launched an innovative new program to deliver real-time interactive technical support via the Internet. The program, Chat Now!, is the first of its kind in the computer software industry to provide a two-way, interactive, technical support discussion via the Internet. Through Chat Now! users gain access to a private Symantec chat room where they can resolve their technical questions and issues one-on-one with the software technician.

"Through Chat Now! we're able to offer users the value of immediate response and extend our technical support options to meet users' needs," said Mike Gelardi, Symantec Corp. "Now anyone with a single telephone line and Internet access can tap into private interactive technical support from Symantec."

In addition to the chat dialog, users can gain access, in real-time, to reference materials through a unique split screen. The Symantec technician can push information, such as diagrams, or support reference materials, selected for the users' particular needs. Internet support is enhanced for the user--all transcripts and documents from each Chat Now! session are saved for future reference. Should the user need an additional session, the software support analyst is able to use the knowledge gained in previous sessions. Additionally, session transcripts can be obtained by the user via e-mail.

To use Chat Now! customers only need access to the Internet via MS Internet Explorer, or Netscape--no additional software is required. From the Symantec support web site: http://www.symantec.com/techsupp/ users simply click the Chat Now! links which initiate the process. Customers will be charged $19.95 per session as a special introductory promotion. Initially the Chat Now! service will be available for Symantec's Norton Antivirus product family, with a rollout schedule to support all of the Symantec products by year-end 1998.

Symantec's Chat Now! service is based on the application, Interact.Service, by Business Evolution, Inc. (BEI). BEI's program was developed using Symantec's own Visual Caf». Symantec's suite of Java development tools include both HTML and Java authoring products designed to address the complete range of Internet development needs. Symantec Visual Cafe has won virtually every award available for Java development tools, including PC Magazine Award for Technical Excellence 1997, JavaWorld Editor's Choice Award 1997, PC Computing MVP Winner 1997, Java Developer's Journal World Class Award, Web Techniques Best Java Tool of the Year Award, among others.

About Symantec
Symantec Corporation helps make users productive and keep their computers safe and reliable anywhere and anytime. Symantec offers a broad range of solutions and is acclaimed as a leader in both customer satisfaction and product brand recognition. The company is focused on addressing customer needs in three main application areas: the Norton product line of anti-virus and PC-assistance products; the pcANYWHERE, WinFax and ACT! product lines that cater to remote user productivity; and the Cafe product lines in Internet development tools.

Founded in 1982, the company's global operations span North America, Europe, Japan and several fast growing markets throughout Asia Pacific and Latin America. Traded on Nasdaq under the symbol SYMC, Symantec Corporation is based in Cupertino, California and employs more than 2,000 people. Information on the company and its products can be obtained by calling (800) 441-7234 toll free, (541) 334-6054 or accessed on the World Wide Web at http://www.symantec.com.

NOTE TO EDITORS: If you would like additional information on Symantec Corporation and its products, please view the Symantec Press Center at http://www.symantec.com/PressCenter/ on Symantec's web site.

Brands and products referenced herein are the trademarks or registered trademarks of their respective holders.