Symantec Partners with DIGITAL to provide Worldwide
Support for Norton Mobile Essentials Customers
- DIGITAL To Provide Support For Any Type Of PC
Communications Problem Customers Encounter While Traveling -
Cupertino, Calif --April 22, 1998-- Symantec Corporation (Nasdaq: SYMC),
a leader in the development of mobile software applications, announced
today a partnership with Digital Equipment Corporation to provide
support for Symantec customers who will be using Norton Mobile
Essentials software, a new product designed to detect and resolve
Recently previewed at Demo 98, Symantec's Norton Mobile Essentials is
scheduled for release in May 1998. The application is designed for
those who travel worldwide and rely on e-mail, Internet, fax and other
forms of PC-based communications to stay productive while out of the
With this agreement, Symantec will provide Norton Mobile Essentials
customers with thirty minutes of connectivity and application software
support by including an Emergency Connection Assistance calling card
in each Norton Mobile Essentials box. The Emergency Connection
Assistance card gives customers access to DIGITAL technical experts --
24 hours a day -- for urgent connection problems and answers to
questions on more than 200 software applications.
"Symantec's partnership with DIGITAL's Worldwide Service Organization
is to ensure our customers can establish and maintain reliable
connections from anywhere," said Christopher Calisi, vice president of
Symantec's Remote Productivity Solutions Business Unit. "It's like
having a communications expert with you everywhere you travel."
"Symantec recognizes the value of uptime to mobile professionals, and
the critical role that IT support plays in keeping business travelers
productive around the clock," said Fran Delaney, Americas Vice
president of DIGITAL Multivendor Customer Services, DIGITAL Worldwide
Services. " By partnering with DIGITAL Symantec has chosen a service
partner with the highest level of experience in delivering multivendor
customer services to help companies achieve their business objectives
in a cost-effective manner. Our powerful combination of highly
trained technical experts and fast response to more than 200 leading
PC applications will provide Symantec's mobile customers the ability
to access expert IT support anytime, from anywhere."
For those customers interested in a preview of Norton Mobile
Essentials, Symantec is offering a free beta version so customers can
test the software in their own work environment. Customers can
download the beta from Symantec's website at http://www.symantec.com and
Digital Equipment Corporation, recognized for product and service
excellence, is a leading supplier of high-performance, Web-based
computing solutions that help enterprises compete in the global
marketplace. DIGITAL gives its customers a winning Internet advantage
through a comprehensive portfolio of Internet solutions based on
award-winning systems, advanced networking infrastructure, innovative
software, and industry applications - including those from business
partners. The expertise and experience of DIGITAL employees help
customers plan, design, implement, manage and support Internet
solutions in countries throughout the world. For the latest company
information, visit DIGITAL on the World Wide Web at:
Symantec Corporation helps make users productive and keep their computers safe and reliable anywhere and anytime.
Symantec offers a broad range of solutions and is acclaimed as a leader in both customer satisfaction and product brand recognition.
The company is focused on addressing customer needs in three main application areas: the Norton product line of anti-virus and PC-assistance products;
the pcANYWHERE, WinFax and ACT! product lines that cater to remote user productivity; and the Cafe product lines in Internet development tools.
Founded in 1982, the company's global operations span North America,
Europe, Japan and several fast growing markets throughout Asia Pacific and Latin America.
Traded on Nasdaq under the symbol SYMC, Symantec Corporation is based in Cupertino, California and employs more than 2,000 people.
Information on the company and its products can be obtained by calling (800) 441-7234 toll free,
(541) 334-6054 or accessed on the World Wide Web at http://www.symantec.com.
NOTE TO EDITORS: If you would like additional information on Symantec Corporation and its products,
please view the Symantec Press Center at http://www.symantec.com/PressCenter/ on Symantec's web site.
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