Norton Certified Services Now Available at CompUSA
- Norton AntiVirus and Norton Disk Doctor Utilized by CompUSA Technical Service Centers for Troubleshooting and Repair Services -
Cupertino, Calif --September 25, 1998-- Symantec Corporation (Nasdaq:
SYMC), the world leader in utility software for business and personal
computing, today announced that the Technical Services Division and
the Computer Integration Services group of CompUSA, Inc. have become
Norton Certified Service Centers. Each CompUSA service center
technician will use Norton AntiVirus and Norton Disk Doctor to provide
customers with comprehensive troubleshooting and repair services.
CompUSA has more than 200 technical service centers throughout the
United States. These centers provide customers with guaranteed
authorized repairs on most major brands of computers, both warranty
and non-warranty machines. Certified technicians offer unmatched
quality and quick turn-around. Each technician will use Norton
AntiVirus to scan a customer's system before and after servicing to
ensure the machine is free from computer viruses. In addition,
technicians will use Norton Disk Doctor to diagnose boot record, file
and directory structure problems.
CompUSA's Computer Integration Services (CIS) group also will use
these tools when they work with larger corporate customers. The CIS
group offers its corporate customers a unique technology partnership
by tailoring a service to meet the specific technology needs of each
company and its environment.
"By utilizing the troubleshooting expertise of the Norton products, we
are adding additional value to our already wide array of technical
service and support options and affirming our commitment to our
customers," said Rick Fountain, vice president, Technical Services,
"More than 30 million customers trust the Norton brand name to keep
their computers safe and reliable," said Enrique Salem, vice president
of Symantec's Security and Assistance Business Unit. "Now customers
can get that same reliability whenever they take their computers to
any of CompUSA's Technical Services Centers. At these Norton
Certified Service Centers, customers get the best troubleshooting and
repair capabilities available on the market today from CompUSA's
In order to become a Norton Certified Service Center, the service
technicians must go through training in two primary areas. First,
they must participate in basic virus training to learn about how
viruses work and how they affect computer systems as well as different
anti-virus policy issues. Then, they must go through training focused
on Norton AntiVirus and effective uses of the product. After
training, the technicians participate in testing to assess their basic
virus knowledge and skill with Norton AntiVirus. Upon successful
completion of the tests, the technicians receive a Norton Certified
certificate. Training, testing and certification is handled online at
Symantec's Web site at www.symantec.com.
CompUSA Inc. is one of the nation's leading retailers and resellers of
personal computers and related products and services. The company
currently operates over 200 CompUSA Computer Superstores across the
United States, and seven Computer City Supercenters(R) in Canada,
which serve retail, corporate, government and education customers and
include technical service departments and classroom training
facilities. CompUSA also offers its own build-to-order personal
computer series, the CompUSA PC(TM), and operates an Internet web site
located at http://www.compusa.com.
Symantec is the world leader in utility software for business and personal computing.
Symantec products and solutions help make users productive and keep their computers
safe and reliable anywhere and anytime. Symantec offers a broad range of solutions
and is acclaimed as a leader in both customer satisfaction and product brand
recognition. Symantec is traded on Nasdaq under the symbol SYMC. More information
on the company and its products can be obtained at www.symantec.com.
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