Symantec Customer Service Recognized at European Industry Awards
Symantec Employee Wins 'Call Center Operator of the Year'
Cupertino, Calif --November 24, 1998-- Symantec customer service representative Michael
O'Grady, has been named "Call Center Operator of the Year" at the third Annual Call Center Awards
ceremony held recently in Dublin, Ireland - customer service capital of Europe for the IT, financial
and other industries.
The call center industry is one of Ireland's fastest growing businesses. Currently more than 60
multinational call centers are based in the country. And the number of people employed in call
center roles is expected to increase from 7,000 today to over 12,000 by 2001.
The awards cover all facets of the call center industry including customer service, technical
support, telesales, telemarketing and helpdesk functions. Michael was awarded the accolade "Call
Center Operator of the Year" for his dedication to customer service as demonstrated by the number of
thank you letters received from customers, one of whom stated that "if customer service was an
Olympic sport, Michael would win the gold medal".
Symantec was also presented with a Highly Recommended award in the Call Center of the Year category.
Commenting on the company's success at the awards, Dana Siebert, executive vice president of
worldwide sales, marketing and services, said: "We're very pleased with the recognition of our
customer service efforts. The Symantec customer service center in Dublin was one of the smallest in
the competition. This award recognizes the dedication of Michael and the rest of his colleagues to
making customers our top priority."
Symantec is the world leader in utility software for business and personal computing.
Symantec products and solutions help make users productive and keep their computers
safe and reliable anywhere and anytime. Symantec offers a broad range of solutions
and is acclaimed as a leader in both customer satisfaction and product brand
recognition. Symantec is traded on Nasdaq under the symbol SYMC. More information
on the company and its products can be obtained at www.symantec.com.
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