Symantec and IBM Global Services Join Forces to Help Companies Hit by W97M.Melissa Virus
IBM's Virus Emergency Response Service available to customers troubled by macro virus outbreak
CUPERTINO, Calif. - April 1, 1999 - Symantec Corporation
(Nasdaq: SYMC) and IBM Global Services (IGS) (NYSE: IBM) announced today the
availability of IBM's Virus Emergency Response Service to help corporate
organizations that may have been infected by the W97M.Melissa macro virus.
Discovered by Symantec on Friday, March 26, the W97M.Melissa virus is one of the
fastest spreading and most insidious viruses ever detected. It has the potential
to infect files in a computer and send them to 50 email addresses without the
computer user being aware.
Detection and repair for the macro virus is already available to companies using
Norton AntiVirus. IBM's Virus Emergency Response Service exists to help
companies overcome and recover from outbreaks of W97M.Melissa and other viruses.
The service is provided by virus analysts from IBM Global Services Business
Recovery Services using Norton AntiVirus software.
"W97M.Melissa has the potential to be a particularly malicious virus. We have
been working with customers to minimize the impact of the virus on their
infrastructures," said Michael L. Puldy, global solutions executive at IBM
Global Services. "In addition to the disruption the virus could inflict on an
organization, it is important for companies to be confident that the virus has
been fully eradicated from their network and that there is zero likelihood of
them passing it on to customers."
He adds that Virus Emergency Response Service technicians will work either
remotely or on-site with customers to assess the scope of the virus outbreak and
develop a plan to remove the virus, repair infected data and resolve all other
issues caused by the outbreak. If required, the team will recommend Norton
AntiVirus software be deployed as part of this process.
"Norton AntiVirus has already helped millions of customers since W97M.Melissa
was discovered by detecting and removing the virus and repairing infected
files," said John Bruce, vice president of alliances at Symantec. "Corporate
customers also need to be able to deploy their solution effectively, thoroughly
and quickly. Norton AntiVirus has been developed to be easy for network
administrators to manage and administer across vast networks. That's why it is
the best tool for the Virus Emergency Response Service to use."
To contact IBM's Virus Emergency Response Service please contact:
About Norton AntiVirus
Norton AntiVirus 5.0 is the industry's leading automatic, comprehensive virus
protection software for Windows 95, Windows 98, and Windows NT workstations.
Norton AntiVirus 5.0 offers users increased security and ease of use, while
continuing to provide protection at all virus entry points, including shared
floppy disks, the Internet, e-mail attachments, and networks. Norton AntiVirus
5.0 includes Symantec's next-generation heuristics scanner, Bloodhound, as well
as a Trojan Horse detection engine to prevent virus infection from Internet
sources and state-of-the-art technology to automatically block destructive
Active X and Java applets from entering a user's computer.
About Symantec and IBM
In May 1998 Symantec and IBM announced an alliance in which IBM assigned its
anti-virus customer base to Symantec and agreed to recommend and re-market
Norton AntiVirus to its customers worldwide. The two companies also agreed to
develop IBM's Digital Immune System technology for inclusion in the Norton
AntiVirus family of products.
About IBM Global Services
IBM Global Services is the world's largest information technology services
provider, with 1998 revenues of approximately $29 billion. Services is the
fastest growing part of IBM, with more than 126,000 professionals operating in
160 countries. IBM Global Services integrates all of IBM's capabilities --
services, hardware, software and research -- to help companies of all sizes
realize the full value of information technology. For more information visit
Symantec is the world leader in utility software for business and personal computing.
Symantec products and solutions help make users productive and keep their computers
safe and reliable anywhere and anytime. Symantec offers a broad range of solutions
and is acclaimed as a leader in both customer satisfaction and product brand
recognition. Symantec is traded on Nasdaq under the symbol SYMC. More information
on the company and its products can be obtained at www.symantec.com.
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