Procomm Customers Receive Free Standard Care Support From Symantec
90 Days of Free Support Available via Telephone and Newsgroups
Cupertino, Calif. June 8, 1999 - Symantec Corporation (Nasdaq:
SYMC) today announced it is now offering Standard Care support to Procomm
Connections 4.6 and Procomm Plus32 4.7 customers. Standard Care provides 90 days
of free support via telephone or through newsgroups. The 90 day period begins
with a customers first call to the Standard Care Service.
"We are pleased to be able to assist our Procomm customers through the Standard
Care program," said Christopher Calisi, vice president of Symantec's Remote
Productivity Solutions business unit. "Symantec is committed to providing its
valuable Procomm customer base the highest quality of service and support to help
them maximize their productivity."
Procomm customers can receive Standard Care support by calling 541-465-8680
between 10 a.m. and 7 p.m. EST for installation and configuration assistance. For
Standard Care customers who prefer to use online services, Symantec offers the
Procomm Newsgroup. The newsgroup enables Procomm Standard Care customers to post
messages, free of charge, to Symantec technical support reps and is available
from the Symantec Tech Support web site at http://www.symantec.com/techsupp.
Responses to queries are returned within 24 hours and are either posted on the
web site or, if the Procomm customer has set up a personalized tech support web
page, are sent to the customer's web page.
Priority Support is available as well for these products between 9 a.m. and 8
p.m. EST by calling 800-339-1136 (with a charge of $29.95) or by calling
900-226-2514 (with a charge of $2.95 per minute). Chat Now!, Symantec's priority,
interactive online service, (with a charge of 19.95) is also available to Procomm
customers. With Chat Now!, customers can receive instant technical support,
communicate with a live technician, and access important files and documentation
online. Chat Now! is available at http://www.symantec.com/techsupp/chat Monday
through Friday from 10 a.m. to 7 p.m. EST
In addition, Symantec offers Procomm Plus v4.7 and Procomm Connection v4.6
customers ASPECT scripting and consulting services. Available from 10 a.m. to 7
p.m. EST, these fee-based services allow Symantec engineers to design and author
scripts, tailored to customers' specific needs, to automate communications tasks.
Procomm ASPECT scripting and consulting services can be accessed by calling
All Procomm customers have access to the Procomm Knowledge Base at
www.symantec.com/techsupp/procomm/kbase_procomm.html. The Procomm Knowledge Base
is a complementary service that provides a comprehensive database of information
addressing common support issues for all versions of Procomm Plus and Procomm
Symantec is the world leader in utility software for business and personal computing.
Symantec products and solutions help make users productive and keep their computers
safe and reliable anywhere and anytime. Symantec offers a broad range of solutions
and is acclaimed as a leader in both customer satisfaction and product brand
recognition. Symantec is traded on Nasdaq under the symbol SYMC. More information
on the company and its products can be obtained at www.symantec.com.
NOTE TO EDITORS: If you would like additional information on Symantec Corporation and its products,
view the Symantec Press Center at www.symantec.com/PressCenter/ on Symantec's Website.
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respective holders. All prices noted are in US dollars and are valid only in the United States.